In order to best assist patients we must not only educate patients but we must educate them in a non-persuasive, honest, trustworthy and ethical way. Fidelity is important when working with patients, to win the trust of a patient we must be honest with them and educate them about their condition or therapy without poisoning that education with persuasive or biase...
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...en. If I make a mistake in the pharmacy I take every step possible to remedy that mistake. I educate the patient on the possible adverse effects of our mistake, I inform the provider, I remedy the mistake and log it and the steps that led to the mistake to prevent it from happening again. By learning from our mistakes we hold ourselves to the ultimate standard of one day working without error. While this goal may be theoretically unachievable it is what we must strive for as we are working with humans not just with profit margins.
Pharmacy has opened my eyes to what health care is truly all about. It isn’t about making decisions in the best interest of ourselves, or the company we work for. Health care is about the patient. Health care is about educating people so that they can make decisions about their body and receive specialized, personal treatment.
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