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...ted model of public administration focusing on efficiency, public expenditure control (mainly through shrinking the government), and treatment of citizens as clients in the delivery of public service suited the evolving circumstances. Rather than an end in itself, the regime of bureaucratic reforms was a means to ascertain desired quality and standards in public service delivery. It represented a phase in the continuous objective of public administration to achieve and maintain high quality in public service delivery.
The discussion above has diagnosed the evolving nature of circumstances in public administration over time, based on changing political circumstances in societies. These changes necessitate corresponding alterations in the models of public administration, with the objective of achieving and maintaining high quality in public service delivery.
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