Citrus Glen Company Case Study

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Found in the case study entitled, Promotion from Within at Citrus Glen, is a staffing process concern. The Citrus Glen Company, based in Florida, is a juice producer that supplies orange and grapefruit to food processors, grocery stores, convenience stores and restaurants in the United States. With rapid growth over the last few years, the HR vice president, Mandarine “Mandy” Pamplemousse, has been worried about how to staff the ever-expanding array of positions for Citrus Glen. Her concern is how to hire and promote enough individuals who are qualified for the needed positions. When Mandy is trying to staff internally, she uses a contractor based in Charlotte, NC called, Staffing Systems International (SSI). When positions become available that are appropriate to staff internally, she sends a group of candidates for the position to SSI to participate in the assessment center. The candidates are in the assessment process for three days. Mandy receives the results with recommendations, a few days after …show more content…

The reexamination should start with a formal look at the SSI assessment center results and recommendations. The evaluation should review all of SSI’s results to determine the reliability (Heneman, Judge, & Kammeyer-Mueller, 2015, pp. 327-335) and validity of each (Heneman, Judge, & Kammeyer-Mueller, 2015, pp. 336-348). Mandy should take the information shared by her brother-in-law as the leading factors in the evaluation of the SSI results. Furthermore, interviews with the candidates that went through the program should be conducted to obtain details of the assessment process and their perspectives of the assessment. This will give an inside look into how the assessment is handled and the candidates takeaways from it. Mandy should consult with SSI on their process of evaluations in the assessment center, and request a written report of the complete process from start to

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