Integrating others ideas.
In this case, if I were Susan, I would suspect some the tensions continue increasing in the group meeting; I will leave the office as Jon told and postponing the discussion to the latest possible date that will not affect the operations of PCD.
In order to follow up the issues, I will first gather information about PCD to understand their current situation and difficulties they are facing. Considering cost is the most critical aspect as PCD is running a loss and losing market share. Apparently, asking Jon to spend $2000 more on buying new cabinets with only the wood top different is not cost effective
After that, I will personally call Jon 3 days later to allow for emotions to subside and apologize for the impolite attitudes during the meeting.
Besides, I will ask to arrange another meeting with the same group of members, but this time I will seek help by asking Tom to involve. In the meeting, I will start by briefly introducing myself and my team members again and their roles in the project. This can help to make the atmosphere more ...
... middle of paper ...
... should also gather information about the process of the project and analysis the team performance from time to time. This can be done interviewing the team members, like Cindy and Richard and asking them about the obstacles their team facing. The management can then use the information to evaluate the team performance, giving feedback and support to the project leader, Susan. Empowering Susan can lead the team to act more effective as she can make some important decision like changing the ground rules during the project process.
In conclusion, both Susan and the management of Cerberus are responsible for the problem. Susan should consider the difficulties Jon’s division facing and the management should step in their discussion when tensions grow. Both of them should take precaution to avoid the problem happens again as this will hamper the project development.
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