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...ons of the FSCs in this case. Bjelicic (2007) discusses the fact that most customers expect variety and different classes of services to be offered by the FSCs. The case of Fly Dubai, a LCC, as presented by Saxena and Gupta (2012) shows a paradigm shift when the thoughts of Pels (2008) are put into consideration. Pels (2008) discusses the fact that most customers expect LCCs to cover only local market; However, Saxena and Gupta (2012) have noted the tremendous growth of Fly Dubai when it comes to offering international services. With Fly Dubai in mind, Bjelicic (2007)’s observation is also put to the test. Saxena and Gupta (2012) point out the fact that customers using this LCCs expect quality services and this goes beyond just the bare minimum as presented by Bjelicic (2007) who discussed the fact the LCCs are expected to provide only basic and essential services.
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