The Importance of Communication and Teamwork Among the Flight and Cabin Crew

The Importance of Communication and Teamwork Among the Flight and Cabin Crew

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The Importance of Communication and Teamwork Among the Flight and Cabin Crew

Background 5
Purpose/Audience 5
Sources 5
Limitaions 5
Scope 5
Importance of Communication Among the Crew 5
Main Cause of Aircraft Accidents 6
Duties of the Crew Members 7
Expectations of the Crew 7
The Crew is a Team 8
Intimidatin in the Cockpit 8
Cabin Crew is a part of the Team 9
Trusting the Crew's Judgment 9
Crew Resource Management (CRM) 9
Outline of CRM Training 10
LOFT Training 10
Organizing Resources and Priorities 11
Summary of Findings 11
Interpretation of Findings 11


The majority of aircraft accidents are caused by human error, and an accident or
incident is linked together by a chain of errors. Most of these accidents could
have been avoided by the crew if they would have been communicating to each
other better. Some common errors that occur among the crew are poor task
delegation, assertiveness, and distractions. Crew training in communication and
teamwork will increase the crews' performance level. Programs like Crew Resource
Management (CRM) have been developed to try to help the crews work together and
reduce the human factor in accidents. CRM includes training in
leadership/followership, assertiveness, management, communication, teamwork,
decision making, and task delegation. Through programs like CRM crews learn to
work together as a team, and when they are working together it is less likely
there'll be an accident.



     The cause for most aircraft accidents (65%) are by crew error (FAA News,
1996). When the Crews performance level is low due to poor teamwork and
communication this is when accidents happen. How can crew error be reduced? Even
though human error can't be reduced completely through constant training and
effort by the crew performance will increase and accidents will be reduced.


     This report is intended for a general audience and will show how
important it is for the flight and cabin crew to work together and communicate
as a team. This report will also examine the CRM program.


     Sources have been obtained for this report from the Internet and from
the Waldo Library, Western Michigan University, Kalamazoo, Mich...

... middle of paper ...

...grams like CRM are very helpful in instilling these principles and
breaking the bad habits. Poor attitiudes and habits can't be changed overnight.
That's why there is a need for recurrent CRM training. Communicaiton and
teamwork is the key to safe and effective operations. There's no "I" in CREW but
there is "WE".


Chute, R. D. & Wiener, E. L. "Cockpit/cabin communication: I. A tale of two
cultures." [].
Oct 1996.

Federal Aviation Administration. (1995) Crew resource management training (AFS-
210, AC no. 120-51B). Washington, D. C.

Nader, R. & Smith, W. J. (1994). Collision course: The truth about airline
safety. PA: TAB Books.

FAA News. "Atlantic coast airlines first to use FAA crew performance program."
[]. Sept 1996.

Helmreich, R. L. "The evolution of crew resource management."
[]. Oct 1996.

Chute, R. D. & Wiener, E. L. (1996). Cockpit-cabin communicaiton: II. shall we
tell the pilot? The International Journal of Aviaiton Phychology, 6 (3), 211-

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