A flat organization is a culture of ownership and partnership, it is an
organization that uses teams to increase efficiency, responsiveness and
flexibility. The focus is on customer satisfaction, work is directly connected,
to customer processes. Employees in a flat organization know the business, they
have been delegated the power to think for the whole company.
Flat organizations are giving lower management more responsibilities; they are expected to make more decisions to integral operations. Good decision-making is a balance between getting most of what we want with as little risk as possible. It means that we use the right processes that encourage participation while keeping the focus on the decisions at hand. Every organization has decisions that need to be made daily. Organizational performance is largely dependent upon the decision-making processes that a particular organization uses. Having good decision making skills allows us to make the decision with a degree of confidence and efficiency. Employees at all levels will be able to make decisions with greater confidence if they have processes.
Processes provide clarity to think through the recommendation and the process to make coherent decisions. Processes improve our ability to think clearly and a company that adopts a common decision making process improves the outcome and efficiency of decisions made. A process will map out how to plan, frame and resea...
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- In the literature there are two main views of empowerment (Lakew, 2011). The first is proposed by Robbins (2005), who defines the concept of empowerment as a ‘participative management, delegation and the granting of power to lower level employees to make and enforce decisions’. This definition is consistent with a structural or relational view. Another definition that considers the relational view of employee empowerment is provided by Brymar (1991) as ‘a process of decentralizing decision-making in an organisation, whereby managers give more discretion and autonomy to the front line employees’.... [tags: Employee Empowerment]
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