Demming’s formulation of his Fourteen Points is seen by many as the management equivalent of the “10 Commandments”. Like many quality driven approaches, the fourteen points take a holistic view of an organization, how it works, and its relationships with its stakeholders.
Point 1: Create constancy of purpose towards improvement of product and service, wth the aim to become competitive, to stay in business and to provide jobs.
Constancy revolves around the customer. Success depends on how well a company evalutes its processes, products and markets in order to understand future requirements. This requires a commitment to invest and adapt to to changes in the market place.
Point 2: Adapt new philophies. Management must awake to new challenges, learn their reponsiblities and take on leadership for change.
Quality means giving the customer what they expect. Business cannot afford mistakes. Mistakes of any type are costly, and reliable products reduce costs.
Point 3: Cease reliance on mass inspection to achieve quality. Eliminate the need for mass inspection by building quality into the product in the first place.
Dependency on inspection at key points in a process to ensure quality is too late, expensive and...
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