Essay about Conflict Resolution In The Workplace

Essay about Conflict Resolution In The Workplace

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Look up the word conflict in the dictionary and you will see several negative responses. Descriptions such as: to come into collision or disagreement; be at variance or in opposition; clash; to contend; do battle; controversy; quarrel; antagonism or opposition between interests or principles Random House (1975). With the negative reputation associated with this word, no wonder people tend to shy away when they start to enter into the area of conflict. D. Jordan (1996) suggests that there are two types of conflict: good, which is defined as cognitive conflict (C-type conflict) and, detrimental, defined as affective conflict (A-type conflict). The C-type conflict allows for creativity, to pull together a group of people with different opinions or ideas, to combine and brain storm all thoughts to develop the best solution for the problem. The A-type conflict is the negative form when you have animosity, hostility, un-resolveable differences, and egos to deal with. The list citing negative conflicts could go on forever. We will be investigating these types of conflicts, what managers can do to recognize conflict early, and what strategies they can use to resolve conflicts once they have advanced.

Recognizing conflict in the business environment

Recognizing and understanding what causes conflict in the business environment during its early stages, is the key to fast resolution of the issue. There are many warning signs. Lundine (1996) highlights five early detection signs.

·     Romantic relationships between employees, i.e., perceptions of favoritism and morale problems can occur among employees, and there is a built-in potential for discrimination or harassment charges.
·     Inconsistent performance levels, i.e., fluctuation of monthly sales levels or decrease in pace/speed of work output.
·     Excessive time spent on non-work related duties, i.e., personal phone calls or appointments, Internet surfing or excessive breaks.
·     Pattern of unhealthy social activity, i.e., excessive drinking, and drug abuse.
·     Changes in normative personality traits, i.e., a typically outgoing person withdraws from socialization.

Some causes of conflict

Warning signs are always valuable aids in recognizing when conflict may be just around the corner. Conflict can manifest itself when you mix a group people with different personal beliefs such as religio...


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...) Managing conflict in teams and examining hiring assumptions. Source: Camping Magazine, Sep/Oct96, Vol. 69 Issue 1, p17, 2p, 1bw. Available: www.wls.lib.ny.us/databases/ebsco.com 06/10/99

Levine, S. (1998) Getting to resolution turning conflict into collaboration. San Francisco, CA, Berrett-Koehler, (p.125)

Lundine, Susan (1998) Management consultants offer conflict resolution advice. Source: Orlando Business Journal, 01/23/98, Vol. 14 Issue 35, p15, 2p, 1 chart, 3bw. Available: www.wls.lib.ny.us/databases/ebsco.com 06/10/99


Morrow Bernardi (1999) Resolving Workplace Disputes. Source: Canadian Manager, Spring99, Vol. 24 Issue 1, p17, 4p. Available: www.wls.lib.ny.us/databases/ebsco.com 06/10/99


Random House College Dictionary (Revised Ed.).( revised edition) (1975). New York: Random House.


Sreenivas, I. (1997) The positive aspects of conflict. Source: Business Journal Serving San Jose & Silicon Valley, 07/07/97, Vol. 15 Issue 10, p21, 2p, 1bw. Available: www.wls.lib.ny.us/databases/ebsco.com 06/11/99

Weeks, D. (1992) The eight essential steps to conflict resolution: preserving relationships at work, at home, and in the community. New York: Tarcher/Putnam.

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Essay about Conflict Resolution In The Workplace

- Look up the word conflict in the dictionary and you will see several negative responses. Descriptions such as: to come into collision or disagreement; be at variance or in opposition; clash; to contend; do battle; controversy; quarrel; antagonism or opposition between interests or principles Random House (1975). With the negative reputation associated with this word, no wonder people tend to shy away when they start to enter into the area of conflict. D. Jordan (1996) suggests that there are two types of conflict: good, which is defined as cognitive conflict (C-type conflict) and, detrimental, defined as affective conflict (A-type conflict)....   [tags: Resolving Conflict, Mediators]

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