The ability of a team to resolve conflict is a valid measure of team development. The role of conflict in work teams is determined by the manner in which it is managed. Conflict is a driving force of change that can result in improved decision-making processes and progressive team development. However, teams must learn to be confrontational without destroying the team process. Teams are able to handle conflict and perform at a high level by following a framework of communication needed for managing conflict constructively. Teams capable of mediating their own conflicts, improve both productivity and member relationships without the fallout.
1. Coercing: is a process in which groups use confrontational tactics, such as argument, use of authority, or threat, to achieve the goals of each group regardless of the expense paid by the other.
2. Withdrawal: is the process by which both parties involved in a disagreement postpone or ignore the issue causing the conflict.
3. Negotiation: is the process by which both groups selectively ignore certain interests in order to reach an agreement, thus achieving partial satisfaction for each side.
4. Accommodation: is the process by which one group neglects its own interests by satisfying the needs of the other group involved.
One of the most used forms of solving conflict in the wor...
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