During spring and summer of 201 I underwent a six month internship in the information services department of a major company in my country Botswana. The company , Botswana power corporation is the sole producer and distributor of electricity in Botswana. As a company with branches all over the country it is easy to understand why communication would be crucial to the day to day operations of this company as a whole. For the sake of clarity however I’m going to limit the focus of this paper to the Information servives departmentin which I worked.
My internship position was at the companies head office in Gaborone .As intern it did not take me long to realize that almost all the departments needed the services of the IS department in one way or the other.The IS department was essentially responsible for user support,themaintainance ,repair and upgrade of computer systems and training of company personnel.
By far the greatest responsibility of the department was user support.Employees from departments all over the complex would call in any problems they had with their computers. These problems would be written down on a work order form and the handled in due course.Because of this members of the department staff had to have effective listening skills .I realized that when dealing with a user it was important for me to solicit as much feedback as possible from them. I would ask questions and paraphrase what they were saying so as to better understand the nature of the problem.This was important because many a time the problem would be Just a simple matter of rebooting the computer and could easily be resolved over the phone.When trying to get to the root of the problem it was important that I display as much patience as possible with the users often vague responses to my questions. I made a conscious effort not to interrupt them and to refrain from distractions that would hinder my ability to listen effectively.Effective listening was also important because it allowed take notice of paralanguage signals in a persons voice allowed us to judge the urgency of the situation .We were also conscioutioas of the paralanguage signals that we relayed to users.We use a phone friendly voice ,being careful to maintain an even steady tone of voice.
Verbal communication within the department was limited because most of the time members of the department worked outside t...
... middle of paper ...
...er being a white south African had to be quietly advised to start greeting people.In my culture it is considered rude to commence talk to someone without going through the ritual greeting first.Although we were not required to wear uniforms we were however encouraged to dress smartly.Men were required to not required to wear ties to work but they were required to wear long sleeved shirts.This was done so that we could feel comfortable as we moved about the complex but at the same have a professional efficient look about us.When we had meetings with top officials in the company we wore jackects to inhance their image.
In my country the gender differences in communication are greatly determined by the culture.I my women are still pretty viewed as children.When it comes to important issues the expectation is that they are to be seen not heard.There are still very few women in top government positions.Being the only women in the department,I often that my gender limited my communication with my co workers.Even the users were often reluctanctancr
To ask for my assistance simply because I was a woman.I often felt out because as a woman I am used to a higher selfdisclosure than men.
Need Writing Help?
Get feedback on grammar, clarity, concision and logic instantly.Check your paper »
- Introduction Men and women will never be the same when it comes to both emotional and physical aspects. So, why is it that people are surprised when men and women have trouble communicating. God gave Eve to Adam for companionship. Their differences are what make them a complete pair. Most everyone in today’s society is familiar with the book, Men Are from Mars, Women Are from Venus. The author, John Gray, has written many books about the differences men and women face during everyday life.... [tags: Gender, Workplace Communication]
2289 words (6.5 pages)
- Age Differences o How does differences in age effect communication in the workplace. For the first time in history, there are four generations of people working side by side in the workplace. Think about your place employment and the different people who work there. It is sometimes hard to get your point across to someone in a different age generation. This especially becomes a problem in the supervisor employee relationship. In order to effectively communicate with your peers, you have to understand the context in which they view the world.... [tags: Age Group Interaction Workplace Analysis]
861 words (2.5 pages)
- Roles of men and women Of the many changes which have taken place in American society since World War II, one of the greatest has been in the roles of men and women. Members of both genders have lived multiple roles in the past, but these were generally established ones, such as men being the wage earners and women the caregivers. Communication followed largely defined cultural and societal norms. Usually, nuances in speech and in body language could readily be interpreted. As Archie Bunker nostalgically sang in television’s "All in the Family," "...... [tags: Gender Differences in Communication]
1135 words (3.2 pages)
- The increased role of women in the workforce has changed in the last decade and will continue to change into the decades to follow. Because of this organizations will need to evaluate the factors of women in the workplace, flexibility, and pay. To theorize what may change for women in the next ten years, is one of optimism. Historically, women have been treated differently in the workforce, long hours, less pay and limitations in advancement compared to male co-workers. With today’s economic strife more women need to work outside of the home and coupled with family responsibilities women want flexible work hours and good pay.... [tags: women's role, workplace success, pay gap]
1148 words (3.3 pages)
- The workforce of America is more diverse than it has ever been. White male upper class men no longer solely dominate companies. Women, people of color, and other minority groups are now rising in the ranks and demanding change. How can one know all the ways to manage such a diverse group of employees. Through a variety of ideas, experiments, and attempts, leaders across the nation are looking for solutions to this answer. Not only are people coming from different ethnicities, we are also experiencing a great influx of workers from nations all across the globe.... [tags: Racial Diversity Workplace Essays]
3447 words (9.8 pages)
- There is a belief that the way a leader communicates is dependent upon his or her age/generation. Leaders like people are really a sum of their parts. Many factors such as culture, gender, personal experience as well as generational characteristics can impact how a leader communicates. Generational characteristics can often provide leaders with biased tendencies in their communication styles, however, good leaders can learn to develop and adapt their methods of communication to best address the audience and for changing situations.... [tags: age, generation, culture, gender]
904 words (2.6 pages)
- ... Men, on the other hand, do not smile as much as women. They do use more gestures than females, such as sweeping arm and hand motions, in conversation. (West Virginia Department of Education) Males and females also use different body language in the realm of flirting and dating. Jo Hemmings, a behavioral psychologist and dating coach, points out some surprising differences between men and women in this aspect: A woman may pull up her sleeves…it is a subconscious way to show the soft, gentle, tender woman she is.... [tags: Men are from Mars, Women are from Venus]
1183 words (3.4 pages)
- Let’s be lefties. Trying to be a lefty was quite challenging for me. Me being a righty, trying to get accustomed to doing things on my left hand made me extremely confused and frustrated me a bit. It wasn’t that I was not able to do my task that frustrated me; it was the amount of time that it took me to accomplish one task. This experiment took me back ten plus years back when I first moved to the states. It made me reflect back on how back then I felt as though I was doing things on my left hand instead of my right.... [tags: Gender, Women]
575 words (1.6 pages)
- The modern workplace presents many challenges to effective communication and as companies work towards greater diversity difficulties and misunderstandings are bound to arise. Most of the time when we think of diversity we envision ethnicity, cultural and gender based differences. However, now that there are four generations in the workplace generational differences in leadership communication styles and preferences are becoming more obvious and consequently more of an issue (Birkman, 2009). While the generation to which we belong does not define us or our communication style it can influence the way we communicate, what communication technologies and medias we are comfortable using and how... [tags: leadeship, commmunication, diversity, Baby Boom]
805 words (2.3 pages)
- Communication Theory “Communication encompasses a great deal of human (and) animal activity, reading, writing, listening, speaking and viewing images, are all acts of communication” (Croft, 2004, p. 1) . Models or structures provide a recognized framework in organizations, structures consist of teams in a call center environment, which I work, desk are aligned in rolls complete with computer and telephone for effective communication purposes. Heading the team is the manager, he or she is responsible for carrying the message of order.... [tags: Business Leadership Communication]
981 words (2.8 pages)