I. INTRODUCTION
Before you can begin to understand what total quality management is, you must know what quality is. Quality is the ability to satisfy, or even exceed, the needs and expectations of the customers. Total Quality Management is a management approach to long-term success through customer satisfaction. The participation of all members of an organization in improving processes, products, services, and the culture they work in is the basis of TQM. Total Quality Management, often called TQM, is a mind set. It is also a set of well-proven processes for achieving the mind set. The mind set is that everyone in your organization understands what their customers' expectations are and they meet those expectations every time. TQM, which has been available for many years, was originally developed in the United States and the Japanese were the first to visualize its benefits and apply it successfully. This paper will discuss the history of Total Quality Management and also its creator Dr. William Edwards Deming. Also included is Dr. Deming's 14 Points of Management, which apply anywhere from small organizations to large organizations including everything from the service industries to the manufacturing industries and everything in between. They apply to a division within a company. The final topic discussed will be how TQM is implemented in the organizations.
II. HISTORY
Total Quality Management (TQM) is a participative management style that stresses total staff commitment to "customer" satisfaction. TQM is the part of management organized for the use of creating and implementing a continuous improvement process that constantly improves on the organization's effectiveness and also their efficiency. The main responsibility lies on not the workers or employees of a corporation, but rather the management. There are many very effective ways that corporations have implemented these strategies of TQM, but most commonly, it is acquired through data collection, flow charts, and diagrams.
The development of Total Quality Management is attributed to Frederick W. Taylor, an engineer and the first management consultant. Statisticians, such as Walter A. Shewhart, Joseph M. Juran, Philip B. Cosby and most importantly Dr. W. Edwards Deming (1900-1993), were responsible for initiating the Total Quality Management process and share a common role ...
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...for success. There are three basis implementations of TQM including concept of management, system of management (in which the Q-S.T.E.P. process is used), and traditional management. A company can decide on their implementation plan based on their personal needs. Dr. William Edwards Deming's philosophy of total quality management has proved effective in many organizations, and if companies are willing to embrace all of its ideas and concepts, it can be successful for them.
REFERENCES
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Author Unknown. [Online]. Retrieved October 8, 2013 from: http://www.eskimo.com/~mighetto/1stqm.htm.
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Modern quality management can be traced back to the early 1920s, when statistical theory was first applied to product quality control. This concept was further developed in Japan in the 1940s and 1950s, and was led by “quality gurus” such as Deming, Juran and Feigenbaum (Business Performance Improvement Resources). Total quality management is the management of initiatives and procedures aimed at achieving the delivery of quality products and services. There are many different aspects of TQM and a variety of principles included in the TQM process. One of the principles is the involvement of executive management to serve as the main driver to create the environment to ensure success. Another principle is training for employees on the methods and concepts of quality. Customer focus is a third principle to ensure that improvements in quality lead to increased customer satisfaction. A fourth principle focuses on making quality decisions based on measurements. This enables quantification to the quality process. The principle of metho...
According to Strickland (1989), TQM goal is to improve the processes within an organization by emphasizing organization wide continuous quality improvement. It focuses on customer’s need and customer satisfaction. TQM proclaims the values of teamwork, employee empowerment and participative decision-making throughout the organization. Customer satisfaction is the desired outcome that drives this approach. TQM emphasized the need for teamwork ad training to implement their activities (Strickland, 1989).
Total Quality Management has everything to do with decision making in management. It is my opinion that there exists many dimensions and aspects to TQM and in the new global environment where environmental issues are one of the more prominent ...
Discuss the application of William Edwards Deming’s 1st principle of quality management (i.e. create constancy of purpose toward improvement of product and service) through the use of a 21st Century industry example.
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Ishikawa made many contributions to quality. These include the five principles on total quality namely; process affects results, continuous improvement must be a way of life, problems must be prevented rather than reacted to, people who do the work must be involved and results must be measureable and proposed the seven basic tools of quality as a problem solving tool (Ishikawa, 1985, 1989).
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Total Quality Management is a management philosophy driven by customer needs and expectations. TQM focuses on quality and builds a management method based on full employee involvement. Its aim is to achieve long-term successful management through long-term customer
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TQM is a system of continuous improvement of work processes to enhance the organization’s ability to deliver high-quality products or services in a cost-effective manner [2]. The focus of TQM is to improve customer satisfaction and reduce waste [3]. Customers include ...
TQM is essential to be used by all the companies especially the manufacturing companies who have the responsibility to ensure about the quality of the product. TQM is being viewed as the boon and it is an approach for improving the quality and customer satisfaction in the long run and also reduces the amount of waste (www.businessknowledgesource.com). There are various components which have to be addressed in implementing the TQM they are Ethics, integrity, training, trust, teamwork, communication and recognition (www.businessknowledgesource.com).