Total Quality Management
The emergence of the global marketplace demands that a company act on a global scale to be competitive. Competing on this level requires that a company provide a superior product and superior service. Companies desiring to achieve international quality status now have a manufacturing, quality control, and documentation standard in which to strive. ISO 9000 is the implemented international process management baseline for which all participating organizations will adhere.
Standardization appears to be the key to survival in today's domestic and international marketplace. Consumers and businesses alike demand the assurances that the products they purchase from one company are equal in quality to the product they purchase from another. Consumers also demand that every product they purchase from a particular company meet the same specifications as the next. The key to developing this uniformity of standards and quality among and within companies is to establish a set of closely monitored procedures to be followed by all.
The focus on the ISO 9000 and ISO 9001 standard is not on manufactured products, but the process implemented to achieve that product. By certifying a manufacturing and documentation process with the Geneva based International Organization for Standardization, registered companies have realized a dramatic decline in customer complaints and significant reductions in operating costs. This is due to the required certification process. By successfully completing the ISO 9000-registration process, companies can identify and correct processes that are costly and unproductive. This is simply good for business. Additionally, ISO 9000 registered companies, critical of their ISO registered product, demand that their suppliers be ISO 9000 registered.
The ISO 9000 series consist of five standards that fall into two categories. The five standards are ISO 9000-1, ISO 9001, ISO 9002, ISO 9003, and ISO 9000-4. The two categories provide for contractual situations and non-contractual situations.
Contractual elements (ISO 9001, ISO 9002, and IO 9003) have been developed for external quality assurance. Meeting these standards indicate to a customer that a company's quality assurance program is capable of providing a quality product or service. Non-contractual elements, ISO 9000-1 and ISO 9004-1, used as gui...
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...ocess are not what were intended. Employee involvement is crucial. As a process is implemented company wide, employee at all levels will be effected. Their confidence in management and belief that the process will improve all aspects of their position is required if they are to be productive and play a part in the implementation process.
Standardization is necessary in today's global marketplace. Consumers demand better quality products and the assurances that these products are well supported. The standardization of processes and systems is necessary if industry is to meet the consumers' requirements. Developing uniformity among industry is necessary to developing this higher quality standard. Companies not responding to this trend are subject to lost revenues and business failure to their ISO 9000 compliant counterparts.
References
Larson, J. (1999, April 21). ISO certification not just for majors. Arizona Republic, p. E2.
Peach, Robert W. (1997). The ISO 9000 handbook. New York: McGraw-Hill
(1999). The NASA ISO 9000 home page [Online]. Available: http://iso9000.nasa.gov/
(1999). Welcome to ISO easy [Online]. Available: http://www.isoeasy.org/
ISO 9001 is a quality management standard that helps a company or an organisation to continually monitor quality across all operations. As an internationally recognised quality standard, it outlines ways to achieve, as well as
Further on, the global environment holds additional political and legal barriers that hinder the day to day performance of the company. As such, the ISO (International Standards Organization) starts a divergent standard of transportation compared to the standards that are given by the Ministry of Transportation in the United States (Patty, 2015). There are various rules for corporate transparency and accountability that obliges the providers of transportation to adopt new compliance forms, international taxation, employment and the industrial
Drives implementation of Unilever specifications standards and Quality Management System for quality assurance and controls
The total quality management is valuable asset for Longxi providing it was an competitive edge over most of other competitors. However Longxi needs to improve the quality control system further to meet industry accept standard, i.e. ISO9002 to expand further into the overseas markets.
The International Organization for Standardization (ISO) is an international standard-setting body that consists of qualified subject-matter experts from more than 10 countries that attempt to integrate national standards like those from the American National Standards Institute, ISO Technical Committee (TC) 215 Health Informatics, the BSI Group from the United Kingdom, and the Standards Council of Canada, to name a select few (Murphy, 2015).
The International Organization for Standardization – ISO9001 – defines an audit as “A systematic and independent examination whether quality activities and related results comply with planned arrangements and whether these arrangements are implemented effectively and are suitable to achieve objectives”.1
The ISO aims to align the plethora of different standards into one quality system that can handle many standards. In order to align the standards, ISO has to first move the standards towards more competence, consistency, and impartiality so that businesses who follow them can practice the three tenants more openly in their process (Diesing). The revisions that have been completed on the various ISO standards, specifically ISO 9000 and 9001, have allowed companies in any industry to easily adopt them, making them prime models for future revisions to other ISO standards and indicators of how these standards will change over time. These standards are increasingly moving away documentation heavy manuals that force companies to adhere to stacks of procedural manuals which prevent adaptation to new procedures. The recently revised standards embrace subjective definitions for how companies define field-specific terms and rely on measurement of progress more than how well a procedure is followed to determine the success of a company in producing quality products. Current ISO standards focus more on identifying the particular task or activity that presents problems or delays in an organization rather than the old methods that involved writing procedure manuals to attempt to limit unknown variables that could raise issues
The goal of these organizations is to produce their outputs at an acceptable cost and to provide goods and services which conform to the requirements of the customer (xiv). In order to be viable these organizations must satisfy their customer, produce products of a competitive quality and remain profitable. Most manufacturers would define quality as a product that conforms to certain physical characteristics set down within a particularly tight specification, while customers of the organization would define a quality product as one that meets their requirements (xiv). In order to satisfy the customer, the organization must meet the requirements of the customer by ensuring that the product that the customer receives conforms to the standards of the product. To ensure that the product meets the company’s quality standards the products must be checked and inspected. If the product fails to meet quality standards it may have to be scrapped or reworked and then re-examined. If the customer receives a subpar product, the company will incur external failure costs such as warranty claims, customer complaints and the loss of goodwill (xiv). A poor manufacturing process will result in high external and internal failure costs and high appraisal costs. By using SPC to improve the manufacturing process, the organization can reduce these costs and increase
In 2015 last versions of standards ISO 9000 “Quality management systems - Fundamentals and vocabulary” (ISO 2015a) and ISO 9001 “Quality
Since the 1980s to date, there has been an increasing awareness and implementation of practices associated with TQM as well as other manufacturing practices (Cua, Mckone, & Schroeder, 2001).
The Enterprise Integration Act of 2002 proposes that the National Institute of Standards and Technology (NIST) be in charge of implementing an enterprise integration process with manufactures geared toward increasing efficiency and lowering costs. The goal is to have a central agency that can connect and integrate small and large manufacturing companies to create a standard for electronic data exchange. “This kind of integration will help large and small businesses in the industries supply chains to reduce costs and design cycles” (United) Through electronic technology companies can produce a supply chain that meets the constant change in customer demand. Establishing such a supply chain requires standards and enterprise integration. Manufacturers will need to invest in compatibility software that allows data exchange throughout all stages of the supply chain. “The intent of standards is to streamline interaction throughout a supply chain, to speed up transactions, and to reduce inventory and delays. If a big automaker, for instance, changes a design specification in a bumper, its suppliers could quickly and easily see how the new specification affects their components” (...
According to the American Society for Quality (ASQ), and the International Organization for Standardization (ISO) 9000 published in 1987 the QMS consists of principals that are used as guidelines to ensure customer satisfaction and continuous quality improvement throughout the manufacturing industry (ASQ 2016). The main objective of ISO 9000 is to execute a management system throughout the organization in order to increase efficiency, reduce excessive costs, and distribute processes that promotes good
. ISO 14001 is a management standard, it is not a performance or product standard. The underlying purpose of ISO 14001 is that companies will improve their environmental performance by implementing ISO 14001, but there are no standards for performance or the level of improvement. It is a process for managing company activities that impact the environment.
It is known as ISO 9000 family and the ISO 9001 is the one which is concerned about the requirement of the QMS. Of course, that creates the needs for understanding these standards in order to get the certificate from the organization which is authorized by the ISO. That also creates the need for the training which is very important for companies to implement the QMS. The standards have been developed the course of the quality history from needing a quality control to a quality assurance. Basically, implementing a Quality Management System is important for companies to succeed in today’s market, and will enhance customer satisfaction, and improve internal process. It becomes more and more a necessity for international companies because it saves a lot of money in one hand and time in the other. Nevertheless, implementing such system requires an effort, training, and using consultant companies to ease the establishment of the system and to get the certificate eventually.
Products are not standardized and vary by country in terms of type, packaging and specification. This increases production time, production costs, lead tim...