Over the past few years, the parking control office has been expanded and made more efficient by the addition of computers and the implementation of new filing procedures. Unfortunately, the department is still not providing the services it is capable of. This is due to the fact that the parking control office is under staffed in respect to counter attendants. This lack of sufficient people to work the front counter causes the process of appealing and paying parking tickets to become extremely bogged down. This proposal provides a cost effective solution to the problem that will not only help parking control, but will also benefit anyone doing business with the office.
The parking control office is currently operating with thirteen full time employees and approximately ten part-time student assistants. Of these twenty-three people, only two are able to work the counter where tickets are paid and appeals are made. With the increasing number of students and visitors on campus, more traffic is coming through the parking control office. There is often a long wait in line, which eventually leads to hostile attitudes from the customers. These problems only slow the process down even futher. This increasingly slow process is beginning to cause time related problems on part of the students, visitors and the staff of the parking control office.
Over the past few years, the number of students attending Southwest Texas State University has increased greatly. When the number of students increase, so does the number of campus visitors, whether they be parents, grandparents or friends. This increase in attendance has caused an increase in the amount o...
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...rking control needs to make some changes. By adding another counter worker, parking control will be able to provide a more prompt service to those individuals who take the time to come to the office and pay or appeal their tickets. Also, the hiring of two part-time individuals, as S. Prentice -5- June 25, 1997
opposed to one full-time individual, will save the department money due to the fact that no benefits will have to be paid and unnecessary over-time will be done away with.
As an employee of this department, I feel the addition of an extra counter worker will help the parking control office process more transactions a day and it will also make the process of paying and appealing tickets more convenient for everyone involved. If I can be of futher assistance, please contact me at home.
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