Most Project Managers come up through the ranks of an Information Technology (I.T.) department. They have mastered coding, testing. This experience helps prepare them to run projects, but there are still many unknowns for the new Project Manager. The official project request they receive is typically a vague, one-page list of objectives. In addition, I.T. Management cannot afford the time to guide the new Project Manager each step of the way. This paper will assist them in the initial stages of a project. Defining the Project: Purpose The first step in any project is to determine the purpose of the project. The project purpose should be a simple statement that is the guiding principle of the project. For example: The purpose of this project is to reduce the amount of time it takes to enter an order. Defining the Project: Requirements With the purpose in mind, the requirements for the project should be set. Often, the users will need to be contacted to clarify the requirements from their initial project request. The requirements should be in business terms, relate to organizational requirements, and be broken down by functional area. For example: * Improve the response time in Order Entry to improve customer service (Order Services Department) * Give the sales force the ability to enter orders while at the customer site to improve customer service (Sales Department) * Decrease the learning curve for new Order Entry Clerks to improve customer service and reduce training costs (Order Services Department) In each example, "improving customer service" is the organizational requirement that the project requirement relates too. The department (in parenthesis) represents the fu... ... middle of paper ... .... This technique only clarifies requirements; thus, other requirement gathering methods are used in conjunction with it. Conclusion The two essential outputs of the initial stages of a project are: * Clearly defined, achievable requirements that are in step with organizational requirements * A reasonable, feasible work plan Remarks In order to complete, many projects are finding it advantageous to use a lifecycle approach. One of the reasons software project management remains a challenge is that, as has been all too frequently observed, progress in software development has not kept pace with progress in hardware development. The gap between software and hardware development is partly explained by the lack of standard methods and tools to boost the software development process. In short, "The cobbler's children have no shoes."
In every project there are always some universal characteristics that will be shared. They all have a comprehensible and established purpose and very distinct life durations. Overall, all projects are doing something that may possibly be new or yet a one time endeavor but have explicit requirements which include; time, price, and performan...
First is to examine each of those projects to the corporate objectives, compare and contrasting project selection criteria and justify why a project meets the selection criteria.
Successful organizations must manage resources and control the diverse range of projects operating within their systems at any one time. To be successful in the current business climate, organizations need to focus on how to manage the many competing requirements for resources. Conflicting resource requirements across multiple projects and corporate priorities not centrally managed usually are grounds for failure. I believe that a properly organized enterprise project office is the formula for successful project implementation. This paper briefly outlines what I feel is the main philosophy of the project office and two functions it can provide.
Improve decision making on customers and sales orders based on the information provided by the new system.
Specific: It is our goal to improve upon our relationship management specifically customer service. Several complaints have been recently made regarding the knowledge and responsiveness of the working staff. Through the use of classes’ consultation and supervision each employee will obtain the ability to cheerfully assist customers in the utmost efficient manner. Classes will demonstrate the skills needed when interacting with customers in times or discord.
One way to provide clear description of a project is to prepare project charter. A Guide to the Project Management Body Of Knowledge (2008), “it is the process of developing a document that formally authorizes a project or a phase and initial requirements that satisfy the stake holder needs expectations” (pg.71). Preparing a project charter is the initial step for project manager to start any project. In Project charter we can describe different components of the projects. To start any project, preparing a project charter is the initial steps for project manager. Some of the essential components are described below.
The result shown in the suggestions of the respondents that the management must make the customer’s waiting time more pleasurable. They should also train employees to manage situations evolving in the service environment.
The most critical impact for project planning occurs at the start of the project. If the project is planned well from the beginning it will have a better basis to build on, and the project plan will not have to undergo many changes during the course of the project. Poor initial planning is often the difference between a success and failure.
Ensuring that the customer has the option to have the attention of the organization after the purchase, providing a satisfactory solution to the customer’s queries and complaints will result in a satisfied customer and a successful organization.
Decreasing administrative costs by increasing the speed of order fulfillment, reducing the need for staff involvement and and ensuring that information only needs to be entered once
To make the experience better for employees and for customers, the point of sale system should be upgraded so that things go more smoothly being able to check inventory and more simply enter the sale without having to leave the desk several times or have to awkwardly wait for the computer to think.
There is no two projects that are exactly alike. Therefore each project requires its own special set of requirements. Ultimately it is the projects managers’ role and responsibility to identify all the projects requirements with the help of the project
When planning a new project, how the project will be managed is one of the most important factors. The importance of a managers will determine the success of the project. The success of the project will be determined by how well it is managed. Project management is referred to as the discipline that entails the processes of carefully planning, organizing, controlling, and motivating the organization resources so as to foster and facilitate the achievement of specific established and desired goals and meet the specific criteria of success required in the organization (Larson, 2014). Over the course of this paper I will be discussing and analyzing the importance of project management.
For a business to grow into a more profitable one, the manager should emplace measures to insure that customer service is made number one priority. After implementing a structure, it is recommended that the customer service representatives, along with other employees in the business, undergo continuous training in order to maintain the standards set out by the customer service model. Having the right structure in important in any business entity and will have positive implications on its profits.
The first and most crucial step is to create a solid plan. Plan should include the techniques, tools and data that are going to used in the project. The responsibilities of all the members should be distributed at this step. The utilization of resources and budgeting of the project should be done here. Management tools such as probability and Impact Matrix, FMEA are useful at this point.