The Positive Impact of Performance Management at Peel Hospital

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In the increasingly competitive market, it is essential that organizations form and implement an effective organizational performance management system to help gain competitive advantage. The performance management system should have several activities that will help to develop the goals of the organization; it should also help in monitoring organizational progress and to make adjustments to accomplish the goals more efficiently with minimal barriers (Shackleton, 2007).

The Peel Memorial Hospital in Brampton Ontario along with other hospitals and regional health facilities were facing major challenges. Cultural differences and merging of non-acute and community based services; this put tremendous strain on management. Management had to ensure that “alignment, direction and purpose were brought into the organization” (Harber, 1998). Peel hospital lacked an effective goals and objectives, lacked measureable targets and their mission statement was not specific. The hospital needed a well defined and specific vision statement, measureable goals and a good strategic plan. The employees were unclear about the hospital’s objectives. The hospital initiated many training programs with emphasis on Comprehensive Continuous Quality Management (QCI).This raised some difficult questions, the staff and hospital management wanted to know if time, money and energy were the essential clinical and business process. Peel Hospital teamed up with Xerox Quality Services because the organization had a lot of experience in handling integrated structure and Xerox was able to help Peel hospital address some existing issues (Harber, 1998). Peel Hospital was introduced to the Balanced Scorecard solution as the best fit. It helped the organization to ...

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...eve organizational strategic goals. The main purpose of performance management is to connect individual objectives to organizational objectives; performance management also helps to develop skills by developing clear job descriptions, help to provide a more specific mission statement.

References

Harber, B.W.(1998). The Balance Scorecard: Solution at Peel Memorial Hospital. Hospital

Quarterly. Retrieved on March 22, 2010 form GB522-14M.

Kellen, V. (2003). Business Performance Measurement. Retrieved on March 23, 2010 from

EBSCO Host.

12Manage (n.d.). History of Balanced Scorecard. Retrieved March 23, 2010 from

http://www.12manage.com/methods_balancedscorecard.html.

Shackleton, C. (2007). Organizational Performance Management. Retrieved March 23, 2010

from EBSCO Host.

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