Personal Note On Interpersonal Skills Essay

Personal Note On Interpersonal Skills Essay

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Interpersonal Skills
I am of the belief that, given enough effort, that each of the following skills can be learned. There is an obvious variance in the outcome of individuals personal lives who choose not harness these extremely important skills. The following is the research that I found in regard to definition, useful examples and instructional websites for development on the assigned interpersonal skills.
Listening: According to active listening is “The act of mindfully hearing and attempting to comprehend the meaning of words spoken by another in a conversation or speech. Activity listening can involve making sounds that indicate attentiveness, as well as the listener giving feedback in the form of a paraphrased rendition of what has been said by the other party for their confirmation.” This skill is useful in business when developing your team for promotion or for roles for which you feel they are better suited. Listening to your team keeps your finger on the pulse of the business. Employees will innately let you know their motivations for promotion as well as the sentiment of your customer base. The website I found to assist with listening skills is titled “10 Steps to Effective Listening” by Diane Schilling.
Assertiveness: This skill can be defined by not being intimidated or afraid to speak your beliefs & desires for the direction you want to take your team. This skill is imperative to the growth of any business. Managers, owners and CEOs alike must be able to confidently articulate the direction they are taking their business. This may be in the face of sharp opposition by other tenured employees, but a honed skil...

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Coaching: This can be categorized into team development. It keeps your team morale up to see fellow employees promoted from within. You can accomplish this by coaching employees that show potential. A personal example is when I had a shop technician that had a desire to move into sales. He has a Bachelor’s degree and was unhappy turning wrenches all day. I gave him a book to read that we discussed weekly. I also let him ride along with a few different sales reps to get an idea for different approaches. Within 6 months of training, he applied to a sales role within the company, won the promotion and is doing an extremely fine job. The following website has been helpful to me in regard to coaching my team:

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