Business strategy and model: Zappos.com had a differentiation strategy with which they had differentiated themselves from the rest of the market. They had use a unique corporate culture in their company which was one of the major competitive edges of the company. According to the CEO of the company, Tony Hsieh, that everything that they had done at Zappos such as their relationships with 1,200 to 1,500 brands, policies and website style could be copied, however, the only thing that no one could copy from them was their unique culture. Zappos had 10 unique core values as a basis of their company’s culture, employee performance and their overall operations. They were hiring and firing people on the basis of their abilities that whether they were living up to these core values or not.
The business model of the company could be categorized into formal and informal. As the name implies, the formal aspect of the Zappos was concerned with all the traditional aspects just like that of other companies. The formal aspects of Zappos had included Human resources, policies, procedures, operations, measurement of performances and compensation to employees on the basis of their performances. The informal aspect of the company dealt with the behavior of employees in an organization which was highlighted by Zappos in their corporate philosophy. According to their philosophy to get happy customers it was important to have happy employees and for happy employees an inspired culture was essential.
The mission statement of the company was “As we grow as a company, it has become more and more important to explicitly define the core values from which we develop our culture, our bran...
... middle of paper ...
1) Deliver WOW Through Service
2) Embrace and Drive Change
3) Create Fun and A Little Weirdness
4) Be Adventurous, Creative, and Open-Minded
5) Pursue Growth and Learning
6) Build Open and Honest Relationships With Communication
7) Build a Positive Team and Family Spirit
8) Do More With Less
9) Be Passionate and Determined
10) Be Humble
Hamel, G. (2011). Advantages and Disadvantages of Acquisitions as an Exit Strategy. http://smallbusiness.chron.com/advantages-disadvantage-acquisitions-exit-strategy-40612.html
Matous, F. (2012). Zappos Company Culture Delivers Happinesshttp://enviableworkplace.com/case-study-zappos-company-culture-delivers-happiness/
Need Writing Help?
Get feedback on grammar, clarity, concision and logic instantly.Check your paper »
- System Overview The Lake County Library System consists of an administrative office located in Tavares, nine member libraries, and six branch libraries. Member libraries include: Fruitland Park Library; Helen Lehmann Memorial Library in Montverde; Lady Lake Public Library; Leesburg Public Library; Marianne Beck Memorial Library in Howey-in-the-Hills; Minneola Schoolhouse Library; City of Tavares Public Library; Umatilla Public Library; and the W.T. Bland Public Library in Mount Dora. Branch libraries include: Astor County Library; Cagan Crossings Community Library in the Four Corners area; Cooper Memorial Library in Clermont; East Lake County Library in Sorrento; Marion Baysinger Memorial C... [tags: System Overview]
1892 words (5.4 pages)
- Questions on Zappos 1. What are the steps in the selection process at Zappos. Does this seem like a complete selection process. There are several steps in the selection process at Zappos. Initially applicants need to fill out an application online on the company’s website. Then, the first step in the process is a phone interview with potential employees. Applicants will be asked a series of questions by a recruiter on their skills and experience. After the phone interview about half of the applicants will be selected for a second interview.... [tags: Employment, Selection, Interview]
786 words (2.2 pages)
- Zappos is an online clothing and shoe shop in Las Vegas, which has become one of the world’s largest online stores since its inception in 1999.The case discusses in detail the reason that a small entrepreneur became a world class entrepreneur to establish such a successful business model. Zappos was not a business model that floated and vanished after a while, but the principles and values inculcated in its roots by the founders made it a successful model. It touched the pinnacle of glory, when the company announced that Amazon would acquire it in a stock deal worth around 1.2 billion Dollars.... [tags: Customer service, Customer, Tony Hsieh, Sales]
723 words (2.1 pages)
- ZAPPOS.COM 2009: Clothing, Customer Service, and Company Culture Business strategy and model: Zappos.com had a differentiation strategy with which they had differentiated themselves from the rest of the market. They had use a unique corporate culture in their company which was one of the major competitive edges of the company. According to the CEO of the company, Tony Hsieh, that everything that they had done at Zappos such as their relationships with 1,200 to 1,500 brands, policies and website style could be copied, however, the only thing that no one could copy from them was their unique culture.... [tags: Company, Merge]
1706 words (4.9 pages)
- ... Today, only the Next-Generation 737s are still in production. With the total order of 11774 and 7980 delivered aircraft, the 737 Family is the best selling airplane family between both Boeing and Airbus (The Boeing Company, 2014). Among the total number order and delivered 737s, the Next- Generation 737 Family has more than 6300 orders and 4400 of them have already been delivered. Considering the 737 MAX will not delivery until the beginning of 2017, the extended range version, 737-900ER, is the newest and the longest of the family.... [tags: history, company overview]
1974 words (5.6 pages)
- ... Many of these companies saw an expeditious expansion in customer base and funding if they attached the prefix "e-" or added ". com" to their name. Every business rushed to be the first of their kind, and each desired a monopoly. This, in the end, was a major part that led to the downfall of the dot-com bubble. Companies were rushing to expand their client base without determining a long-term business plan. The whole thing was moving so fast that investors would give their money without looking at the details).... [tags: economic analysis]
723 words (2.1 pages)
- Overview and Analysis of the Napoleonic Wars Europe has had a long history of conflicts. Before the Napoleonic Wars that occurred between the years of 1799 and 1815, there were other conflicts in the 18th century such as The Great Northern War, The Seven Years’ War, Pugachev's Rebellion, and the French Revolutionary Wars. Under the leadership of Napoleon Bonaparte, France was fighting numerous European nations with speed to repeatedly defeat Austrian, Prussian and Russian armies under the series of conflicts in the Napoleonic Wars.... [tags: European History, World History]
1995 words (5.7 pages)
- Shiller attributes the creation of the dot-com bubble to structural, cultural and psychological factors. Structural factors include investor expectations and the feedback theory of bubbles. According to Shiller, most individual investors do not make their decisions based on careful calculations. Quantitative evidence discovered by experts has little meaning to them. During the 1990’s investors perceived the stock market as “the only game in town” (Shiller, 2015). Moreover, the stock market was a success story for so many investors since the late 1980’s.... [tags: Stock market, Fundamental analysis, Finance]
910 words (2.6 pages)
- The Curse of the Dot Com Over the last few years, we have all seen commercials and other advertisements for all kinds of Internet companies. It started an Internet revolution, including such common things as shopping, stock trading, even entertainment. Recently, however, many have noticed that so many of these once growing companies no longer exist. They filed bankruptcy. Why. Because this new market became saturated, and there was not enough demand to support all of the companies. Here’s an example; Mother Nature dot com.... [tags: essays research papers]
368 words (1.1 pages)
- Industry Overview History of Airline Industry In 1903, the Wright brothers' first successful flight in Kitty Hawk, North Carolina marked the beginning of the aviation industry. In the early years, the public did not embrace airplane travel as an option, thinking that it was too dangerous. In 1927, Charles Lindbergh successfully completed his first solo flight across the Atlantic Ocean and created a massive interest in flying with the general public. After this, a variety of air transport holding companies began, including Aviation Corporation.... [tags: Industry Overview Market Analysis]
1543 words (4.4 pages)