Gastroenterology Department Case Study

Gastroenterology department is one of the top well-known departments in the Massachusetts General Hospital which also is known as a GI department. I use to work in the GI department as a former employee, I am well aware of the organization issues that an employee faces every day in this department. There are many organizational issues in this department. However, I am going mention the three major organizational issues. The first major issue was ineffective leadership; there was high turnover of employees. The second one being the lack of motivation; the employee wasn 't motivated to their jobs because of the unfairness and inequity of the management. The last organizational issues were ineffective communication; which was absent between the

There is a saying “you can lead a horse to the water, but you cannot make him drink” in a similar way you cannot force or tell someone to do something if you’re not motivated. Some organizations do exactly that but a successful organization knows that when motivation is involved, an employee’s performance is greatly improved. Equity theory can be an important factor of motivation in the organization. The equity theory is an idea that individuals are motivated by fairness which is done by a balanced ratio between one’s inputs (also compared with others’ inputs) and one’s outcomes (also compared with others’ outcomes). Input is what an employee brings to his or her job such as their education; prior work experience, dedication, endeavor, and creativity and outcome is what they obtain from their jobs such as pay benefits, job security, social rewards, and psychological rewards (Newstrom 2015, p.136). As in the GI, department employees felt like they were not being treated equally, fair compared to other employees in compared to other employees in different departments within the organization. As in another department at Massachusetts General Hospital, the managers are using the equity theory to motivate their employees. The equity theory is an idea that individuals are motivated by fairness which is done by a balanced ratio between

It’s important to know your audience so as a communicator to convey your ideas effectively. It’s also significant for any organization to establish an effective form of communication. The organization promotes open communication between employees and managers. The managers have a clear understanding of the employees’ ideas and help them to recognize their employees’ mood (Newstrom, 2015). Which was absent in the GI department, Although there were weekly meetings for all of the employees, our manager had no clue how we left about our workplace. Because there was no communication between there was only one-way communication. He talked and we listen to him. As a result of ineffective communication, our manager had no idea what his employees’ thought and mood. We weren’t sure of our manager ideas for productive of the department. The various problems can take place in an organization are as result of an ineffective commutation. The two-way communication makes easy for managers and employees accurately exchange ideas with one another (Fitzpatrick, 2010). It’s important for anyone in a manager’s position to focus on building relationships and to communicate in a way that’s easy for the employees to understand so they can feel connected with the