Organizational Effectiveness and Service Quality Essays

Organizational Effectiveness and Service Quality Essays

Length: 2139 words (6.1 double-spaced pages)

Rating: Powerful Essays

Open Document

Essay Preview

Today's organizations face constant competition. The amount of this rivalry increases annually and the need to improve organizational performance has never been greater before. Many organizations often spend sufficient resources to attract people who are suitable for the higher positions. Often there are significant costs associated with engaging, training and firing of a bad or disappointing employees, and the cost of the longer it takes to realize that an employee enough not increased. Therefore, careful decisions given at the beginning about who to get involved can be quite large (Baron & Kreps, 1999). For this reason, the team of the decision is made more than one person to evaluate and select an effective employee.

The central role of employees in the organizational effectiveness and service quality is acknowledged by researchers and practitioners (Bitner et al 1990;. Heskett et al. 1994; Joyce and Slocum, 1984). The reduced importance of traditional sources of competitive success has led to the increased importance of human resources as part of the organization's intangible resources with the potential for continued organizational success (lado & Wilson, 1994; Von Glinow, 1993). In the banking sector, human resource system of selection and recruitment organizational performance improves, develops and maximizes an organization's abilities (Huselid 1995, Becker & Gerhart, 1996), and contribute to its continued competitive advantage (lado, Wilson , 1994). The people working in the company, the source and basis for the use of other sources (Maital, 1994). Thus, by means of an effective selection system, a company's employees are, in essence, a strategic asset. They form a system ...

... middle of paper ...

...organizational outcomes (Bartel, 1994; Knoke & Kalleberg, 1994; Russell, Terborg, & Powers, 1985). The effectiveness of skilled employees will be limited, however, if they are not motivated to perform their jobs. The form and structure of an organiza-tion's HRM system can affect employee motivation levels in several ways. First, organizations can implement merit pay or incentive compensation systems that provide rewards to employees for meeting specific goals. A substantial body of evidence has focused on the impact of incentive compen-sation and performance management systems on firm performance (Gerhart & Milkovich, 1992). In addition, protecting employees from arbitrary treatment, perhaps via a formal grievance procedure, may also motivate them to work harder because they can expect their efforts to be fairly rewarded (Ichniowski, 1986; Ichniowski et al., 1994).

Need Writing Help?

Get feedback on grammar, clarity, concision and logic instantly.

Check your paper »

Essay on An Organizational Structure Based on Risk and Quality Fundamentals

- ... In the frame of organizations’ sustenance through its processes continuous improvement, ASNZS (2008) refers to the Quality Management System (QMS) adoption as a strategic decision, and links QMS design and implementation with several factors in the organizational environment, including the changes and the associated risks, the needs, the objectives, the size and structure; the implementation of quality principles in every business sub-system such as marketing, design, engineering, purchasing, manufacturing, inspection, shipping, accounting and installation service influences the ability to create and sustain satisfied customers (Hoyle 2007 and Zhang 2000)....   [tags: management, quality, strategy]

Free Essays
1031 words (2.9 pages)

Essay about A Mechanistic Model Of Organizational Structure

- ... 2. Compare functional and product departmentalization in terms of relative efficiency, production, satisfaction, flexibility, quality, competitiveness, and development. Consider particularly the possibility that one basis may be superior in achieving one aspect of effectiveness, yet inferior in achieving another. Functional departmentalization creates departments of experts in a specialty such as marketing and would be better suited for companies that have a small product or service offering that may have similar features....   [tags: Management, Organization]

Powerful Essays
1141 words (3.3 pages)

A Perspective on Organizational Changes Essay

- ORGANIZATIONAL CHANGE 2 A Perspective on Organizational Changes An organization goes through many barriers when implementing changes to restructure the daily routines when the foundation is surrounded by a person in charge changing on a recurring basis. Let's take a look at a variety of levels a company endure when making changes to shaping and anticipating the future of an organization. The company will need to assess their weaknesses and strengths to possibly move into opportunities to improve the mission and goals while an organization goes through changes....   [tags: Business Management ]

Powerful Essays
2637 words (7.5 pages)

Essay on Organizational Change

- Transitioning from the present sate to a desired future state requires an organization to bring about change. According to Thomas S. Bateman and Carl P. Zeithaml in their book Management: Function and Strategy. "Today, businesses are bombarded by incredibly high rates of change from a frustratingly large number of sources…. Insidepressures come from top managers and lower-level employees who push for change. Outside pressures come from changes in the legal, competitive, technological, and economic environments."The internal and external driver such as the globalization, competitiveness, technological advancement or a new national or international legislation drives the organization to chang...   [tags: strategy, implementation]

Powerful Essays
1760 words (5 pages)

Quality Management Essays

- Executive Summary This report shows the use of Quality management techniques that are essential in the growth of performance in the field of manufacturing and services in business firms. Effective quality management can underpin organizational success. It is a field that is relatively new and growing market as it developed from the 1920s gradually to the contemporary society. Originating from principles of quality control that were the initial stages of the growth of the business, the idea has given growth to the standards of estimation of management standards like the ISO certification that most organizations pursue....   [tags: continuous improvement]

Powerful Essays
3967 words (11.3 pages)

Kaufman's Organizational Elements Model Essay

- Kaufman's Organizational Elements Model Introduction Every organization, whether it is an educational setting or a business setting, has the same basic principle. Each shapes and molds different ideas and ingredients to produce a good or service to deliver to external clients in the community or society. The success of the organization depends on the client satisfaction and the usefulness of what was delivered (Quality Management Plus, 30). Roger Kaufman’s Organizational Elements Model distinguishes between the different elements that make up an organization’s work....   [tags: Kaufman Models Essays]

Powerful Essays
1050 words (3 pages)

Essay about Organizational Behavior Forces

- Organizational Behavioral Forces There are many internal and external forces that can affect an organization. Internally an organization sets up its own culture. It creates its own internal structure, mission, and fiscal policies. These internal forces are created to engage the external forces that include, but aren't limited to, an organization competition, the economy, and the demands of the customers....   [tags: Business Organization Management]

Powerful Essays
1278 words (3.7 pages)


- One of the more significant or essential concepts in my opinion is communication. Communication, the exchange of information is a key concept because when information is shared in a constructive manner there is an opportunity for understanding and even acceptance in most cases. Communication develops a sense of trust and portrays a gesture of sensitivity which usually results in a more positive reaction and cooperation. Open communication is especially important when transition is involved....   [tags: essays research papers]

Powerful Essays
489 words (1.4 pages)

Essay on Organizational Leadership

- Table of Contents: 1. Introduction. 2. Comparative analysis of S & F Company's formal organizational structure with other organizational structures. 3. Impact of informal culture on formal structure. 4. Role of Power and Politics. 5. Recommendation. Introduction: In the face of a technological revolution, the tele-shopping and mail-order industry must develop new and more convenient ways for their customers to purchase their goods. In the last six months the Smith & Falmouth Company has launched an e-tailing division: Smith & Falmouth On-line....   [tags: Business Management Analysis Strategy]

Free Essays
1797 words (5.1 pages)

Essay about Organizational Behavior Forces

- Introduction Organizational behavior is a term based on perceptions and notions that individuals have about a company based on what they believe to have been demonstrated by the organization in the past. In any organization, there are several internal and external factors that affect these perceptions and impact the organizations ability to have success. Companies that embrace these elements instead of fearing them can use these factors to enhance productivity, improve efficiency, and increase profit margins....   [tags: Business Management Strategy Analysis]

Free Essays
1018 words (2.9 pages)