Operations Management : Operation Management Essay

Operations Management : Operation Management Essay

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Before enrolling in the operations management course this fall, my first impression of operations management was that this style of management deals with the processes and ideas managers use to help solve work issues. These work issues could range from measuring customer satisfaction to organizing a work room layout that would be most beneficial to the workers at a specific time. After further research on operations management, I was able to conclude that operations management entails much more than I had originally thought. Operations management is formally defined by William J. Stevenson’s (2012) as “the management if systems or processes that create goods and/or provide services” in an earlier edition of Operations Management (p. 4).
Dhoul (2014) defines operations management as “chiefly concerned with planning, organizing and supervising in the contexts of production, manufacturing or the provision of services.” Dhoul (2014) continues by describing this particular type of management as “delivery-focused.” This focus allows managers to look at the relationship between inputs and outputs with inputs varying from staff to materials necessary for work. Duties or positions that may fall into this line of work according to Dhoul (2014) are “procurement (acquiring goods or services from external sources), managing relations with those involved in processes, and improving a company’s sustainability with regard to its use of resources.”
In Johnson’s (2015) updated text, he begins by explaining operations, goods, and services. Johnson (2015) defines operations as “a part of a business organization that is responsible for producing goods and/or services” (p. 3). This operations function is based upon the conversion of inputs into ou...


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... prior knowledge of operations management has immensely improved after researching more about this system of management. Despite the different ways operations management can be defined, the main idea is that this management system is responsible for all the systems including the planning, organizing, and supervising of all areas of the product or service that the company is supplying to its consumers. I have been a part of three exemplary organizations that use operations management successfully including a car dealership, School Specialty, and OhioHealth. I hope to learn more about quality control and forecasting throughout this course this semester and various other areas of operations management that I did not know before. I look forward to the learning more about operations management this semester and the information that I can apply to my future career someday.

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