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Operation management chapter 7
Operation management chapter 7
Operation management chapter 1
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Assignment 1 Operation management in an organization Operations are the key activities of an organization which are used for the production of goods/services. Services are tangible means these can’t be seen but you have the results i.e. these are consumed as they are produced. Products are intangible which can be seen e.g. vehicle, building etc. The operation management is concerned with the planning, organizing and controlling the process of production. The organization basically depends upon the three basic elements. The elements are marketing, finance, and operations. In the marketing the demand is raised for products/services. Then the operation management comes in form, in operations management the raw material/inputs transformed into …show more content…
The marketing helps the operation manager in planning, organizing, budgeting, to make the project successful. By the marketing activities the company learns the customer behavior such as what’s trend is going on, competitors behavior etc. it is very helpful for the operation managers to identify the unmet needs in their production for the targeted customers. It’s necessary to know the customer’s needs because if the product meets all the requirements of the customers, then they make demand which is necessary for the company to maximize as a profit. The sales department is a key ingredient in company to make a long term relationship with customers. If the customers are satisfied with the services then it will automatically lead to get more profit. Sales people directly communicate with the customers, address the buyers and recommend the products. If the sales department brings the negative feedback about any product, then the operations manager makes plan and new strategies for appropriate changes to accommodate the supply and demand of the product. The operation managers communicate with the sales department for ongoing communication with customer to know their future demands so that they can achieve their target by providing best services on appropriate time. The administration department is very important department of the company, because it records all the day to day purchases and expenses for the financial
The sales department would need information such as prices of products so that they can inform customers. They would also need to know if certain stock is available before talking to customers about that product. Marketing This function of the business is responsible for identifying the needs of customers and fulfilling the customer desires profitably. In other businesses sales and marketing may be combined into one department but
Operations management is essential for the survival and success of any organization. According to Heizer & Render (2011), operations management (OM) is the set of activities that creates value in the form of goods and services by transforming inputs into outputs. Operations managers today contend with competition, globalization, inflation, consumer demand, and consistent change in technology. Managers must focus on the efficiency and effectiveness of processes such as cost, dependability, distribution, flexibility, and speed. The intent of this paper is to discuss the processes and operations management of the Kroger Company.
Imagine the reaction of a couple who received a chilling prophecy from an oracle who declared that their infant was destined to kill his father and marry his mother. Would it be reasonable for a couple murder their child, because of a frightening prophecy? Modern society would be aghast at this disgusting choice, but unfortunately Oedipus’s parents abandoned him, where he was saved by the mercy of others. Fate was against Oedipus, and he inadvertently created a domino effect of tragic choices that would make his parent’s prophecy a reality. Oedipus fled Corinth leading him to kill a disrespectful stranger. He solved the Sphinx’s riddle which gave him kingship and the queen of Thebes. Oedipus went from death row to royalty temporarily, but he would discover a truth that would ruin his life. This idea of fate was conflicted with the Oedipus complex as believed by film producer Pasolini and author Freud who believed that Oedipus’s actions were a result of a sexual bond with his mother. They believed that this sexual bond was the underlying factor that led Oedipus to kill his father Laius and marry his mother Jocasta. To affirm their beliefs, Pasolini changed several scenes from the original play in his film Oedipus Rex, and intertwined the scenes with multiple Freudian theories to construct that Oedipus desired Oedipus complex. However, if Oedipus really wanted to marry his mother and murder his father, then why would he flee Thebes? Why would he blind himself if he received what he desired? An oracle told Oedipus he was fated to commit murder which caused Oedipus to flee Corinth with the intent to avoid this fate, which unfortunately backfired. Oedipus Tyrannous is a play that features a hero’s attempt to deny fate until he has no ...
middle of paper ... ...in keeping the wheels of the business. The maintenances of the company equipments etc. They also acts as a help support of the company, this means if there is any enquiry by the customers, the customers will ring the helpdesk support and complain about the products or any information that the customers need will be provided by the this department. About the complains, these complains will be transfer to the research and development department to make the product better or to fix the problem the consumer having.
In their 2005 book, Understanding and Managing: Organizational Behavior, Jennifer George and Gareth Jones define organizational structure as "the formal system of task and reporting relationships that controls, coordinates, and motivates employees so that they cooperate and work together to achieve an organization's goals." A logical consequence to an organization's structure is the resulting culture, which George and Jones further define as "the set of shared values, beliefs, and norms that influences the way employees think, feel, and behave toward each other and toward people outside the organization." Finding the right structure for one's organization is vital to its strength and longevity. Appropriate structures are commonly found by trial and error; most continue to evolve as the organization enters different stages of its existence. Structures are defined and redefined in accordance with the organization's strengths and weaknesses, maximizing one while attempting to decrease the other. Over the course of change of structural eras', so too will the culture change.
The marketing managers enhance good marketing segmentation, encourages sale of different products and good market research skills.
In order to achieve the goals of the organisation, managers have to set goals and developed a workable plan to complete the goals. Organising is one of the processes to organise people, activities and other resource in a logical way (Davidson 2009). Through the organising
In these organizations, managers mainly are responsible to supervising the work performance of the group members and deciding the use of resources to achieve the organization¡¦s goal.
Organizing involves determining the tasks to be done, which will do them, and how those tasks will be managed and coordinated. Managers of an organization have to put a work team together so that proper information, resources, and tasks can flow properly and efficiently in an organization.
Operations management is not confined to only one industry, nor permitted to manufacturing companies. All organizations in the public and private sectors, such as hospitals, hotels, airlines, and insurance companies, need to manage their operations more carefully.
Operations management strategies play an important role in any organization to achieve organizational goals. An organization uses these operations strategies to maintain and control all its operations...
A sales manager has many responsibilities such as spreading product to customers, setting sales areas, goals, and analyzing sales data (“Sales Manager” What’s para. 1). Although a sales manager performs many duties, people in this position will also set a sales goal for the year, and will build a sales outlook on what they will do in the upcoming years (“Sales Manager” Sokanu para. 1).A person in this position will also manage where the goods and products their company will be distributing by giving certain sales area where a salesman will work and sell the product (“Sales Manager” Sokanu para. 2). During work time, a sales manager may be asked to hire and train a new salesman added to his team (“Sales Manager” Sokanu para. 3). Occasionally, a sales manager will interpret sales statistics in a specific area when looking where to assign certain salesman to a sales territory (“Sales Manager” Sokanu pa...
According to David Jobber (1995), marketing- oriented organization endeavor to create customer value with a specific end goal of attracting and retaining customers. Their main aim is to deliver better esteem to their targeted customers. In doing as such, they actualize the advertising idea by meeting and exceeding customer’s needs better than the competitions.
The major objective of any company is to make profits. Marketing is responsible for identifying a company’s customers anticipating their needs and wants, satisfying theses needs while keeping the its major goal which maximizing profits
In every organization, different operational functions exist to ensure the smooth learning of the organization. In order for an individual to have the knowhow on how to operate the functions delegated to them they must have implicit knowledge on the functionalities themselves. Understanding markets, customers and the company goals has always proven to be a core starting point for individuals who ply their trade in the organization. The essence of the skills is evident in globalization, cooperate social responsibility and risk management issues. In operations management, the basic principles of operations should be followed to ensure that the profitability of the organization ensures the operation of the organization is