The purpose of this project was to determine the feasibility of opening up a nightclub that caters to people over 21 years old. This nightclub is of interest to the author because she is very passionate about it and this type of business had always been the author’s dream. This chapter will discuss the relevant literature related to a) Customer service, b) License for restaurants and bars, and c) Types of entertainment.
Review of Literature
The author knows that a business will not succeed if the employees do not give the customers a quality customer service. Customers are most likely to come back to a place where they feel welcome, where they feel like they are being well treated. According to the business dictionary, customer service means, “all interactions between a customer and a product provider at the time of sale, and thereafter. Customer service adds value to a product and builds enduring relationship.”
Types of customer service
According to Lisa McQuerrey(2), a good customer service is based on six steps. The author believes that those six steps are important for the business to follow, because if the author was to be the customers she would like the same type of treatment. A welcoming environment is the first step of a quality customer service. A customer needs to feel important and welcomed to the environment; it means that once a customer walks into the author’s business, the customer should be received with a smile, and someone to assist the customer right away or just to let the customer know that a person is coming to assist him. The second step is to have knowledgeable staff. A knowledgeable staff is about having employees that know what they are doing ...
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...people or listen the music and have fun. The nightlife has been out there since back in the day, the author believes that a nightclub is not going to be something that comes but dies after a while. Nightclub is part of the adults and young adults’ weekend life.
The purpose of this chapter was to discuss the relevant literature about opening up a nightclub. The items discussed in this chapter were about customer service, entertainments, and food establishments. By doing all those researches the author have a better idea of things that she will need to work to get her business started. There are a lot of laws and different permits needed for the nightclub, almost everything in the club will need a permit for having such things in there. The author knows better about the night life history and ideas about the topic.
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