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Developing professionalism in the workplace
Developing professionalism in the workplace
Professionalism in this modern society
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With over 30 years of varying industry experience, On Point Management Consulting Firm (OPMCF) was created by people with real-world knowledge. We are a management consulting firm with a focus on training that wants to come to the aid of clients in tough-economic times. We will take a look at the big picture and make recommendations that will ultimately lead to excellent client satisfaction. The following pages contain the description of OPMCF, an explanation of services rendered, problems and issues that OPMCF will address, and why OPMCF is specializing in the training aspect.
Description of Services
OPMCF is dedicated to working together to positively affect substantial increases in the strength of key client or customer relationships by measurably increasing loyalty. The company is a privately held company that is among the most experienced in the industry by means of its customer/client loyalty measurement and management services it provides. The organization’s mission is to combine its consulting expertise by innovatively, systematically and practically improving a business’ performance by training a company on the best ways to provide outstanding customer service and improve its overall operation.
OPMCF has over 30 years of experience in management consulting and is dedicated to providing services that measurably improve the performance of businesses. The company promotes the improvement of business processes by gathering reports describing processes and outcomes. We are dedicated to getting the customers’ and clients’ perceptions and evaluations. As a talented consulting firm, we are dedicated to providing a real-time response to questions. We also develop tailored solutions to suit the customer’s needs and verify tha...
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...in the right direction to meet and exceed goals. We have many other skills that also meet the needs of helping managers improve workflow processes, promote diversity throughout the organization and help teach employees self respect and self worth as well as professional courtesy and ethics.
Conclusion
In times of economic uncertainty it is wise for companies to partner up with the OPMCF. OPMCF offers many years of experience and will tailor solutions to meet the needs of a client. We offer functional solutions by training a client’s key players, encouraging diversity amongst staff members, and evaluating actual work-space to determine if it offers a welcoming and inviting place for customers to complete their business transactions. Additionally, we will work with a client on how to fine tune their mission statement and work to enhance their customer service.
Opossumtown, Inc. has been selling different types of equipment to contractors in the construction industry since 2007. It is a publicly traded company and therefore answers to its shareholders. As with all publicly held corporations, the company needs to show consistent growth in revenue from year to year. Therefore, in 2014 in an effort to increase revenue, Opossumtown, Inc. implemented a plan to increase marketing and selling expenses while decreasing selling prices. By implementing these changes, the company is looking to achieve its goal of increasing operating income by 6% and net income by 4%.
If we at Ophthalmic Consultants of Boston (OCB) intend to be a profitable business with plans of continued growth, then we must make some fundamental changes in the way we operate our business. First we need to get back to the very basics and write a business plan! The Information contained in a business plan will help us to determine who we are, where we want to go, and how we intend to get there. This basic information will bring us focus, and act as a guide for our actions in the future. By defining our intended strategies for management, operations, sales, marketing, finance, competition, etc. we will then have what is necessary to layout a clear path for our future. If you all agree I shall begin this task immediately!
Throughout the years, our qualified and dedicated team has successfully completed projects for various individual and business clients. Our extensively trained, skilled, and experienced professionals ca...
Encourage others to develop their own emotional intelligence to build productive relationships and maximize workplace outcomes. Being a true friend to staff who point their mistake and help to remove. Example if one of the staff did mistake in customer bill payment and don’t know how to settle it as a manager can explain what the mistake he did and how to settle
The size of the organization is irrelevant, simply the importance of the staff functionality. Under-valued employees are a costly factor for employers, with low productivity, poor efficiency, dissatisfied staff, poor customer service, and a lack of dedication. By focusing my consulting energy on individual growth, coaching, education, and value; the organization will benefit tenfold by the addition of this consulting program. Conducting investigations to identify employee issues, skill assessments, employee turnover, retention services, providing counsel to human resources and leadership. Professionally researching employee morale, serving as a confidant for staff and their satisfaction. Creating and implementing employee communication programs, guiding leadership in ways to continually improve career development for staff. Lastly, personally identifying the needs of staff, conducting coaching strategies that encourage optimal growth for individuals, benefiting, employees and the entire
... succeed and will guide and build their followers to acceptable levels while striving to improve and achieve the highest quality of workers to maximize work productivity.
The goals include training on leadership. The objective is for management to gain the proper skills to effectively lead teams, resolve conflicts, and better their management abilities. The training will address employee turnovers to low wages, effective communication strategies, and effective leadership. Management will become more strategic in selecting the right candidates to fill positions. The knowledge and skills attained will be that managers will become better leaders by becoming more empathetic. Employees will begin to feel appreciated and become more motivated. As a result, the company’s morale will be boosted and there will be less consumer complaints about bad customer service.
The company has established good relationships with most of its customers which has assisted it to create high level of brand and customer loyalty
This paper will introduce possible consulting ideas that one could use to assist a firm that
Superior customer value: strategies for winning and retaining customers (3rd ed.). Boca Raton, FL: CRC Press.
While working or while looking for work there are certain skills sets that are universally important. No matter what job or career path you have chosen these skills make it easier to obtain your goals, whatever they may be.
Management consulting includes a wide range of activities which can be described in different ways. One way is to focus on area of expertise which includes corporate strategy, service quality, human resource management or operations management. Another way is to view the process as a sequence of phases which include initiation, contracting, diagnosis, data collection, feedback, recommendation and implementation (Edvardsson 1989).
This modern era is the era of competition and we all are here to do our best to survive. To prove our existence we all need to show that we have skills in our hand and we are here to make our mark. In an organization even to fit in, we need to stand out. There are some skills and competencies which help us survive in the organization and there are others which make us different. We need both to be an asset to the company.
Operations management strategies play an important role in any organization to achieve organizational goals. An organization uses these operations strategies to maintain and control all its operations...
University of Phoenix(Ed.).(2003) Operations management for competitive advantage[University of Phoenix custom edition e-text]. New York: McGraw-Hill. Retrieved February 01, 2005, from university of phoenix, Resource, MGT554- operations management website: https://mycampus.phoenix.edu/secure/resource/resource.asp