The title of this article is "Evaluating Medical Students ' Non-Verbal Communication During the Objective Structured Clinical Examination." The objective of this study is to observe the impact of non-verbal communication used between medical students and patients. Eighty-nine interviews were conducted and each student was evaluated on ten-non verbal behaviors. A couple non-verbal behaviors that were assessed are head movements, facial expressions and movements, and eye gaze. After each interview, the patients gave ratings of the students on their interpersonal manner, attentiveness, patient 's understanding, plain language usage, and whether the patient would visit the doctor again. The results show that the patients gave a higher rating …show more content…
This helps the patients feel more at ease and more comfortable talking about their disease. They are more likely to respect the pharmacists and form better relationship with their pharmacists. Better relationships leads to better patient compliance. Based on the findings from the article, it is important for pharmacists to look directly at their patients when talking. Patients feel that pharmacists are listening to them when the pharmacists looking at the patient. Also, the patients feel better when pharmacists are actually facing towards them when listening and talking. Both body orientation and eye gaze are important in non-verbal communication between pharmacists and …show more content…
Sixteen interviews consisting with nine questions were conducted. One question asked was related to the nurses’ understanding of non-verbal communication and how do patients of different age groups, race, gender and level of education affect non-verbal communication. Another question asked was related to how do participants define features for "good" non-verbal communication. Results were separated into three categories. The three categories are "understanding students ' non-verbal communication", "factors that influence the expression of non-verbal cue", and "metaphors of non-verbal communication." The findings show that most participants believe non-verbal communication is necessary when communicating with patients and that it can help patients understand the meaning of the participants ' verbal message. Also, an important skill is to be able to read patient 's non-verbal behaviors in order to help the patient. According to the participants, non-verbal behaviors should be concise in order for the patient to easily understand the behaviors. Two factors that affect non-verbal behaviors are gender and
Communication is the key to any successful profession. A lack of understanding due to miscommunication to lead to harming the business causing losses. In the case of a physician – patient relationship it is not just the revenue that is effected but also the health or even life of an individual depends on effective communication where both parties understands each other.
Communication encompasses a wide range of processes such as the exchange of information, listening, posing of questions (Fleischer et al., 2009) or use of body language. In a healthcare environment where there are constant interactions among nurses, doctors, patients and other health professionals, professional and effective communication is important in ensuring high quality healthcare standards and meeting the individual needs of patients.
Effective communication between patient and clinician is an important aspect to patient care. Proper communication has a direct positive impact on patient care and adversely poor communication has a direct negative impact on patient care. I will define the seven principles of patient-clinician communication and how I apply these communications with my patients. I will also describe the three methods currently being used to improve interdisciplinary communication and the one method that my area of practice currently uses. Then, I will explain the ethical principles that can be applied to issues in patient-clinician communication. And Lastly, the importance of ethics in communication and how patient safety is influenced by good or bad team communication.
Silverman J, Kurtz S, and Draper J (2005). Skills for communicating with patients. Radcliffe Publishing, Oxford.
Foremost, in order to know anything about your patient you must be in tune with your patient. This includes listening to what the patient is telling you verbally, as well as watching body language. I...
Overall the two dissimilar scenarios based on a nurse’s communication towards a patient clearly demonstrates the effective and non-effective practices in communication, as well as the effective or ineffective techniques towards their client interaction. The primary concepts of body language, eye contact and lack of communication are predominant factors that distinguish one’s capability to interact competently or incompetently with a patient in numerous circumstances. Effective communication is a factor that a nurse needs to uphold in a nursing context, as all nurses are anticipated to develop a sense of agency and use their interaction with patients to support and provide support commendably.
These are Verbal, Non-Verbal and Written communication. Verbal communication refers to spoken contact between individuals, Non-Verbal is unspoken communication such as body language and written communication that uses a different pathway such as a letter. The success of verbal communication is dependent on precise, well defined, clear and age appropriate contact (RCN 2015). For example, a paediatric patient’s diagnosis may be approached with a less detailed account of the illness, thus not to confuse the individual or provoke fear. Furthermore non-verbal communication constructs a large percentage of paediatric nursing cases, due to circumstances where verbal communication is not possible. Patient-oriented care is vital for growing an understanding of the individual’s non-verbal signs of pain, which expressed the importance of actively looking for distress signals (Mattsson 2002). Finally written communication acts as the record keeping and documentation element of nursing care, which is a fundamental skill for all medical staff (NMC 2002). Incorrect written communication can lead to individual missing key changes in a patient’s condition thus leading to a potential fall in a patient’s health (Inan and Dinc
...using words your patient is used to and will understand. Clarify your message with body language, tone of voice, facial expression touch and gestures.
Additionally, other concepts of verbal communication skills such as questioning and probing, paraphrasing and understanding are used when talking to patients. Questioning and probing is where various types of questions and statements...
What this journal article talks about is different models of communication and how the role of “noise” comes into play because of different cultures. Within this article there is a model that describes the sources of noise in patient communication pathway. Through the providers mind to the patients mind, there are nonverbal actions and words heard that affect the message like assumptions, stereotypes, language, anxiety and other interruptions that affect the outcome of the message being
In the provision of a high quality care, many factors influence the way it is provided; however, IC is crucial. A healthy work environment would result from open communication among the staff, it would increase the employees and patients’ level of satisfaction and sense of well-being. Good communication is the cornerstone for the IC, it is a complex process which requires to develop some skills to learn how to transmit some information. One of the most common factors leading to medical errors, are due to miscommunication, sometimes because the message is not clearly sent, and others because it is not clearly received or it is misunderstood (Danna, 2015). In terms of communication non-verbal communication must be taken into consideration as well; body language, facial expressions, use of space, and touch, entail conscious or unconscious movements and gestures, also impacts the communication among the staff and
Cherry, K. (n.d.). Types of nonverbal communication: Eight major nonverbal behaviors. Retrieved November 10, 2013 from www.about.com: http://psychology.about.com/od/nonverbalcommunication/a/nonverbaltypes.htm
Due to the information and instruction we received prior to participating in these patient interviews, there was several positive aspects of my interaction with my assigned patient. First, when moving onto a new question I would often reiterate part of the patient’s previous statement to both show that I was attentively listening and to justify the reason for asking that following question. An example of this was after briefly mentioning his wife, I asked “Speaking of your wife, how does she and the rest of your family support you through your medical treatments?” Positive aspects of my non-verbal communication include maintaining focused eye contact, maintaining a close, but appropriate distance between myself and the patient, and leaning forward with my hands together to express interest and support for the patient when they were talking. I also emulated the patient’s facial expressions as to have appropriate facial expressions when they were talking to me.
Some examples of the supportive communication includes smiling, leaning towards the patient (proxemics), making eye contact, and using a warmer tone of voice when speaking. The unsupportive nonverbal communication included no eye contact, minimal facial expression, and a cold tone of voice. This shows that nonverbal communication is not only a very important aspect of communication in general, but contributes to the overall well being, or discomfort of others as
Communication involves relaying information from an individual to another through the use of verbal and nonverbal techniques. Many factors affect the effectiveness of information relay. It involves evaluating verbal aspects such as tone of voice, the emotional content being communicated, the timing and rapport of the interaction with patients, and nonverbal techniques such as facial expressions, time invested. It is necessary for productive and satisfactory work environment, improved patient outcomes, and settling conflicts. The purpose of this paper is to identify issues with ineffective communication and ways to improve proper communication throughout the a hospital’s interdisciplinary team and patients.