Based on these findings, it can be said that using appropriate non-verbal communication helps patients feel more satisfied with their visit. Our job, as pharmacists, is to help out the patient in anyway. We focus on patient satisfaction and patient compliance. Some essential non-verbal behaviors that pharmacists should do include nodding, constant eye contact and attentiveness. These specific non-verbal behaviors can impact a patient 's visit to the pharmacy. It is the pharmacist 's job make sure the patient is satisfied with their care. In doing so, pharmacist and patient will build a better relationship and the patient is more likely to come back for future visits.
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...nt. According to the participants, non-verbal behaviors should be concise in order for the patient to easily understand the behaviors. Two factors that affect non-verbal behaviors are gender and age.
Non-verbal communication is very important between pharmacists and patients. Pharmacists have to be able to use non-verbal communication and to be able to observe patient 's non-verbal behaviors. Patient satisfaction is influenced by non-verbal communication. Non-verbal communication also allows better connection and collaboration between patients and pharmacists. However, non-verbal communication should be different when addressing patients of different age groups and gender. Older patients need more non-verbal cues due to probable hearing problems and younger patients need non-verbal cues because they have the tendency to not listen to verbal cues.
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