The banking, financial services and business environment in Nigeria has intensified in the last few years owing to competition and the jostling for consumer attention. Now virtually all of the banks are exploring new ways to improve processes, innovate and most importantly, attract and retain the best crop of employees. The battle to maintain reputational assets and integrity is becoming fierce. And this is perhaps more so in the way banks are now trying to re-brand and positively shape public perception in order to gain competitive advantage (Thomas, 2009). Within this intensely competitive environment, the opportuni...
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...strategic planning and be involved in not only operational efficiency but also functional effectiveness. In a bank, HR’s goal is to generate adequate and appropriate leverage to support business decision-making and contribute to strategic planning. With this goal accomplished, business partners are then able to focus their efforts to strengthening people strategies that delivers competitive advantage (Ulrich, 1997; Ulrich, 1998; Ulrich and Brockbank, 2009). The re-configuration of HR has further validated the assertion of Ulrich, that HR has become a necessity for every business because the competitive forces managers face today, and will continue to face in the future will always demand organisational excellence. HR transformation is not just a catch phrase, but also a necessary function that helps organisations achieve organisational excellence (Ulrich, 1998).
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