Both short-term and long-term goals of NG911 seem to be legal, just, and democratic. This policy does not infringe on anyone’s rights. There is no federal mandate forcing anyone to accept this initiative. The goals of Next Generation 911 are fairly simple, in that, they are just providing support and suggestions to upgrade an out-of-date system in order to better meet the needs of the public as a whole.
Funding does appear to be one of the pitfalls of NG911. According to 911.gov (n.d.), current funding in most parts of the U.S. won’t be enough to pay for the upgrades associated with NG911. Although every PSAP will incur different costs, switching over to Next Generation 911 will require some significant upfront cost. “Another hurdle will be the need to maintain the current legacy 911 system through the transition, typically until all agencies in a state or region are linked” (911.gov, n.d.). 911.gov (n.d.) further went on to say, that a ballpark figure for a major metropolitan area to move to NG911 is about $5-7 million and that does not include the cost to upgrade existing equipment and other network costs which can add up...
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...left to decipher between a real emergency and a mistaken call or text, then to protect ourselves we would advocate for liability protection or some type of contingency that wouldn’t place blame on a dispatcher if help was not sent and should have been in those cases where there was no clear indication that the caller was experiencing an emergency.
As previously mentioned, this policy will have a significant impact on emergency dispatcher’s mental health. I am a big proponent of Critical Incident Stress Management (CISM). It is so important for dispatchers to manage the stress of the job and pay attention to their mental and physical well-being. I currently advocate for dispatchers to utilize Employee Assistance Programs (EAP) and practice self-care. Advocating for stress management will become even more important with the implementation of Next Generation 911.
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