The New Text Messaging Reference Service at Prairie State College Library

The New Text Messaging Reference Service at Prairie State College Library

Length: 1087 words (3.1 double-spaced pages)

Rating: Strong Essays

Open Document

Essay Preview

This proposal recommends the implementation of a new text- messaging reference service at the Prairie State College library. This service would extend the library’s current limited virtual services, by allowing students to send and receive answers to reference questions via text outside the library’s physical location, as well as normal business hours. To ensure cost effective implementation, the service would take advantage of the university’s current email system, allowing librarians to receive and respond to reference inquiries sent via text through an online platform.

As consistent with Prairie State College’s current strategic plan to support the usage of innovative technology that facilitate “new ways to engage and communicate with students, ” as well as in their past initiatives in incorporating and expanding technology in the library and across campus to “enhance student success, ” this proposal makes the case for creating a new text-based reference service to enhance and extend the current reference services offered at the Prairie State College Library to reach a new segment of students (Prairie State College Strategic; Prairie State College 2011). Currently, the library’s reference services are limited to certain pre-defined hours between Monday and Saturday, and one slower virtual reference method (email) for students seeking assistance outside the library’s physical location (Prairie State College Get; Department of Education Prairie). As a commuter college where over half of the students attend part-time, the library hours are must frustrating for night students. In addition to the part-time students, a large number of students also work outside of school; making it nearly impossible for them to get to the ...

... middle of paper ...

... below (Weimer 113-115). Finally, at Bryant University, an institution very similar to Prairie State College in terms of the student population, a similar trend was seen, with a high demand for the type of service exhibited during final exams, reaching a total of about 400 inquiries within the first year alone (Kohl & Keating 104-106). In the end, as the empirical data from some of the other institutions shows, a text-messaging reference service can be very successful, and there is room for this type of service to succeed at Prairie State College. Although not much direct empirical data is available related to user perceptions on this type of service, surveys from a few institutions have shown a high percentage of users being satisfied by this type of service (see Chart 2.0 below), as well as the anonymity and speed that it brings with it (Ruppel & Vecchione 7-8).

Need Writing Help?

Get feedback on grammar, clarity, concision and logic instantly.

Check your paper »

Library Services And Resources For The Libraries Of Reference, Outreach, And Instruction Over The Past Year

- I have made significant contributions to the library in the areas of reference, outreach, and instruction over the past year. Reference I answered 133 reference questions through the LibAnswers platform and 124 chat queries from UMass and nationwide patrons, in addition to forty-four individual personal reference email questions and reference appointments with faculty, staff, and students. One reference appointment utilized a web conference/screen sharing service for a student in California in an effort to meet the evolving needs of online community members....   [tags: Library, Librarian]

Strong Essays
1087 words (3.1 pages)

My Goals And My Future Plans Essay

- In the fourth year review, according to the Copley Library Appointment, Rank, and Tenure Policy, “the candidate’s professional goals should include such evidence as a record of publication, progress in research projects, involvement in conference programs, and committee responsibilities.” This self-evaluation provides a highlight of my accomplishments according to the four criterion and a reflection upon my strengths, my challenges, and my future plans. My aspiration is that this dossier will bring to light my reflection on prior recommendations and demonstrate my progress....   [tags: Library, Librarian, Library reference desk]

Strong Essays
1088 words (3.1 pages)

What is a Medical Library? Essay example

- The question arises what is a medical library. When the students are going to college for the first time, they are choosing to learn about becoming a Licensed Practice Nurse, Register Nurse, Physicians in all fields of medicine. During the course material the students are using in college, will show and teach them what a medical library is. With the website of National Library of medicine has article on bibliographic data for journal writing, book, the library has audio visuals aid. Then the library has computer software, electronic resources and other valuable information on any medical field the students needs....   [tags: Medical Technology]

Strong Essays
608 words (1.7 pages)

Student Survival Guide for Axia College Students Essay

- Student Survival Guide This guide is to help future students embarking on an educational path at Axia College. It will explain and show all the many resources available through Axia College. To begin a distance learning educational course, you must first find the need and desire inside yourself for this program. Once you understand why you are here, it will be easier to succeed throughout the classes. Using Educational Resources Axia College offers many resources and tools that are user-friendly to help you succeed throughout your program....   [tags: college, higher learning, college education]

Free Essays
1269 words (3.6 pages)

Exploring Information Environments Part A Essay

- Exploring Information Environments Part A Discovering the Association of College & Research Libraries The Association of College & Research Libraries, also known as ACRL, is a division of the broader American Libraries Association (ALA). This division focuses on representing primarily academic libraries and academic librarians, but also support staff, and those with a vested interest in academic libraries. It is important to note that this association is not an elitist one. All academic libraries and their staffs are given due consideration: “ACRL represents librarians working with all types of academic libraries—community and junior college, college, and university —as well as comprehensiv...   [tags: Library, Librarian, Public library]

Strong Essays
2184 words (6.2 pages)

The Duties Of A Librarian Essay

- Librarians are tasked with a wide range of duties. One of the duties of a librarian is to use service, concepts, principles, and techniques to connect individuals or groups with accurate, relevant, and appropriate information. This is one of the highlights of library work. Successfully connecting people with the information they seek can be highly satisfying. Patrons have a wide variety of information needs, and librarians may be asked to assist in many different queries in the course of a single day....   [tags: Library, Librarian, American Library Association]

Strong Essays
1051 words (3 pages)

Essay about Did you say Library Anxiety? - Part One

- Did you say Library Anxiety. - Part One Most people are familiar with the terms test anxiety, math anxiety, performance anxiety, computer anxiety, or even social anxiety. But mention "library anxiety" and you'll likely get a response similar to, "Library what?" Library anxiety is not a well-known phenomenon, even among librarians. The bulk of research on library anxiety has concentrated on the problem as it applies to university students, but it’s not hard to imagine that it manifests itself in library patrons across the board....   [tags: Essays Papers]

Free Essays
2203 words (6.3 pages)

Impressions Obtained from a Visit to the Dr. William E. Anderson Library at Calvary Christian High School

- It is important for all librarians, whether they work in an academic, public, special, or school library, to visit other facilities and observe and discuss how they operate their library. New thoughts, ideas, and ways of accomplishing tasks can be gathered and put to use in other libraries. This paper will discuss some of the aspects and impressions obtained from a visit to the Dr. William E. Anderson Library at Calvary Christian High School. Calvary Christian High School is a private, church, secondary school located in Clearwater, Florida....   [tags: School Observation]

Strong Essays
1620 words (4.6 pages)

Access Services And Collection Management Essay example

- I respectfully submit my application to the Associate University Librarian for Access Services and Collection Management. I have worked in large research libraries since I was a college freshman, where I staffed a public services desk and shelved reference and government documents. I then spent six years working in the Distributed Technical Services Department at Rutgers University before moving fully into preservation. Today I am the MacDonald Curator of Preservation at the University of Pennsylvania, where I have been leading their preservation efforts and building a program from the ground up....   [tags: Library, Librarian, Academic library]

Strong Essays
753 words (2.2 pages)

Essay on History of the Dewey Decimal Classification System

- A History of the Dewey Decimal System The history of the Dewey Decimal Classification System (DDC) hearkens back to the very beginning of the modern library movement in the nineteenth century. The classification scheme’s progenitor was a man named Melvil Dewey who was born to a poor family in upstate New York in 1851. 1 His full name was Melville Louis Kossuth Dewey, but he was a man who supported language/spelling reform and had his named shortened to just Melvil Dewey. He even tried to have his family name further shortened to Dui....   [tags: Library Librarian DDC Organization]

Strong Essays
1347 words (3.8 pages)