The mission of the St. Luke’s Information Technology Department is to deliver our services to the end user and their departments in the most efficient and financially responsible manner without sacrificing reliability.
Currently we offer print services to our end users with high reliability while sacrificing our efficiency and financial responsibilities by testing new printers without a defined process and proper tools. Not having a defined process and the proper tools to test new printers has caused severe delays of two to four months, hindering the I.T. Departments ability to deliver new printer models to the departments and end users with efficiency and financial responsibility.
The purpose of this report is to present a couple of options for tools to be used to test new printers, in a more efficient manner that will allow for a defined process while permitting the I.T Department to align with our mission.
Research Plan and Methodology
In an effort to analyze the current situation a plan was developed. Once the plan was set into motion additional suggestions were made that resulted in the following plan.
1. Meet with Reggie Gibson the End User Device Manager to discuss how we could overcome the current roadblocks or develop a new process and ask for approval to continue with the project.
2. Meet with Ron Lee our print services coordinator to discuss our current process, why printer testing is required, and to see if this effort aligns with his vision.
3. Meet with Boise Office Equipment to understand how they perform their validation testing for all of their systems.
4. Perform internet research to find some possible tools to utilize that will aid in testing printers with a greater focus...
... middle of paper ...
...ans and print services personnel.
2. Purchase of the JetMobile SecureJet Express 7 Badge and SecureJet Track-GreenSaver 7 programs.
The recommendation of investing in the JetMobile solution to solve the current printer testing problems was an unbiased decision chosen with the St. Luke’s Health Systems best interest in mind. JetMobile will allow St. Luke’s printer testing to be accomplished in a fraction of the time and allows for future expansion without additional cost for many years to come. This solution is not only cost effective but solves the problem with a drastic increase in efficiency.
Gibson, Reggie. Manager End User Device Team Tracy John Morris. February 2014.
Jetmobile. jetmobile.com. 2007-2014. 1 April 2014
Lee, Ron. Print Services Coordinator Tracy John Morris. February 2014.
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