I feel that when health care began changing from the care center into big business, just like any other business, it turned into a money game. The cheapest and most efficient way to give patient care. This meant a decrease in staffing, management and stock. I was working at a hospital during this change and transition period. The management stop doing acuity staffing and started staffing based on the number of patients that were admitted. This was their first downfall. A patient whom required additional time were not considered and nurses had to change the way they gave patient care. I myself tried to rethink the care I was giving to accommodate for the increase patient loads. I worked ICU and this change meant taking an extra patient making a total of 3-1 patient- nurse ratio. This change in the ratio causes more work and time management. The new pay for preference rating system noted that patient satisfaction was related to patient staffing.. The rating scores the satisfaction of the nurses care while in the hospital. When the scores are low the hospitals would consider adjustments in pa...
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...re it is improving the quality of nursing.
In conclusion HCAHPS rating system has helped improve quality of care of patients and a new guidance on how that care should be given. The bottom line, hospitals are large corporations and are in the business of healthcare. Jha, Orav, Zheng, & Epstein, (2008), “conclude that with the use of HCAHP system the quality of improvements and nursing care have also improved (Jha et al., 2008, p. 1930)”. The new rating system is guiding companies to use health care rating for reimbursement. The corporations that run hospitals should never lose sight of providing safe, efficient care for every patient. I feel that the new rating system is an advantage for nursing to adjust how we deliver our care. The hospital rating system gives actual feedback and focus on providing quality care and address the issues of patient satisfaction.
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