In this context, communication is defined as “The process by which a person, group or organization (the sender) transmits some type of information (the message) to another person, group or organization” (Hannagan & Bennett, 2008, p. 304). “New Computer-based Technologies” is defined as any communications medium that requires Information Technology (computers, data networks, etc) as its communication channel. To decide if a technology is an advantage or disadvantage to an organization, then, we must evaluate the technology against the norm, in this case communication methods that do not rely on Information Technology, such as face-to-face meetings, paper based communication and the humble telephone.
Reading the above definition of the word “communication”, one could be forgiven for thinking that it is a straight forward process: the sender of th...
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...-to-Face. Journal of Business Communication, 48(1), 54-82. doi: 10.1177/0021943610385656
Lo, S. K. (2008). The nonverbal communication functions of emoticons in computer-mediated communication. Cyberpsychology & behavior : the impact of the Internet, multimedia and virtual reality on behavior and society, 11(5), 595-597. doi: 10.1089/cpb.2007.0132
Taylor, T. (2011). Video conferencing vs talking face-to-face: is video suitable for supportive dialogue? International Journal of Therapy and Rehabilitation, 18(7).
Thomas, G. F., Zolin, R., & Hartman, J. L. (2009). The Central Role of Communication in Developing Trust and Its Effect On Employee Involvement. Journal of Business Communication, 46(3), 287-310. doi: 10.1177/0021943609333522
Webster, J. (1998). Desktop Videoconferencing: Experiences of Complete Users, Wary Users, and Non-Users. MIS Quarterly(September).
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