The National Trust Organization

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Introduction The national trust was founded in 1895. It protects over 350 historic houses, gardens and ancient monuments. This organisation is a charity which does not rely funds from government but depends on membership fees and donations from members. "We're a charity that works to preserve and protect historic places and spaces – for ever, for everyone." (National trust 2013) This report will be based on an analysis of the national trust organisation, the external audit will be examined using the pestle analysis and porters 5 forces, whilst the internal audit will be interpreted by engaging with the marketing mix. Furthermore the report will also include a swot analysis and recognise the target market of the national trust organisation. Lastly the report will also recommend future actions and procedures to prevent loss of customers. PESTLE analysis A PESTLE analysis is a macro environmental framework used to understand the impact of the external factors on the organization. PESTLE stands for "Political, Economic, Social, Technological, Legal and Environment” factors. The National Trust is a charity which is independent from Government funding. However, they rely on the support of the public customers through membership and donations. Therefore the national trust is a registered charity which is also entitled to certain tax exceptions on their income and profits made from trading activities. They own more than 350 historic houses and ancient monuments. Nobody can sell or purchase any of the Trust’s properties without its permission. The charity employs over 5000 fulltime and part time staff and has over 50,000 volunteers who help and see their vision. National trust has done well to sustain incomes during the early years of r... ... middle of paper ... ...ational Trust website also provides an online shop from which anyone can buy gifts as wide-ranging as farm products, cards and craft items. Promotion Promotion covers all the techniques how the organisation advertises its products and services. The national trust has advertised in many ways to engage with their customers by using ways which people are familiar with. These are newspapers which is an traditional way or even more modern such as Facebook, twitter and YouTube. As the charity grows its’ relied on social media/internet the most to help boost their marketing campaign. SWOT analysis and target market ‘The strengths, weaknesses, opportunities and threats analysis often forms the bedrock of any product planning process. It provides a simple yet effective framework for analysing both internal resources and external trends and competitors’ (Pender, L, 1999: 179)

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