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research proposal on mobile banking
research proposal on mobile banking
challenges for mobile banking
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Mobile applications has taken the banking industry to another level. Mobile apps is a form of mobile banking that is the use of a cellular device to perform online banking tasks while you’re away from your computer. One benefit of Mobile banking is that it says individuals a lot of time. Instead of having to go to the nearest bank you can do just about anything you need to do at the bank on your cellular device, instead of making cash deposits and withdrawals. A few tasks that individuals can do while accessing mobile apps is monitoring their account balance, transferring funds between accounts, bill payment and locating ATMs. Mobile banking operates across all of the major service providers in the U.S. with three different ways: mobile web, …show more content…
Banks or Financial Institution offers a variety of financial services for personal or business accounts, and even insurance services too. Banks have levels to their services from the teller that offers many of the different financial transactions; to the back offices where insurance and account information is provided. Customers may also visit banks or their mobile services for non-financial transaction services such as change of address or change in bank details. Some examples of banking institutions are Bank of America, Wells Fargo, and Chase. These institutions offer a mobile application for their customers. A mobile application is a form of software that provides limited or isolated functionality. In this case, banks provide mobile application functionality of their services at a convenience on mobile devices for consumers. Banks are looking to find any open opportunity to reach out to their current customers; market and advertise their products to gain the attention of new customers also. Mobile devices have developed into a world-spread phenomenon. In the technology industry, there are many devices from phones, tablets, and computers. These devices offer a multitude of services including mobile applications. According to the Board of Governors of the Federal Reserve System, their 2014 survey that was conducted under Consumers and Mobile Financial Services showed that eighty-seven percent of the U.S. adult population has a mobile phone. This study shows that majority of people have a mobile device. The banking industry took advantage of information such as that and created mobile applications for their services. Some of the services that are featured on their mobile applications are: Account access to check the balance of any open account, track any posted or pending transactions, transfer balances between accounts, make check deposits, bill pay, and many more
Today many companies do their business directly from the iPhones. Business people and non-business people alike are using the iPhone in order to achieve most of their office work or maintain contact with their family and friends. For example, in the commercial sectors most employees nowadays execute many of their tasks from anywhere and not necessarily have to go to their office and login into their computers. By using the iPhone employees can create important documents, save important announcements and do important transactions by using the iPhone. On the other hand, people who are not in the business sectors use the iPhone for their personal use. For example, talk with their family, friends, or spend time doing web searching in different areas that they are interested in.
Mobile is the first order priority device for access because people are connecting with others, finding entertainment, and doing business—all with smart phones. The prices of mobile phones are never over $1,000 in today’s world. They are affordable and accessible. As the result of the changes the worldwide and national business environment has undergone, people own 1-2 cell phones on average. However, the mobile markets in US seems to have been saturated.
In today’s world, the role of service technology in the banking industry is vital; to serve the client’s faster as well as it saves money allowing customers to conduct banking efficiently. Today, through the use of internet, customers can access their bank details on their own computers, smartphones, tablets, transfer money on their own accounts or from one account to another, send money to another country, print or view bank statements and make inquiries about their financial transactions. Technology has changed the way of how banks are delivering services to their customers. Due to the technological advancements, information is available at our fingertips.
The financial institution offers their customers multiple ways to check account activity and balances. Consumers can either login on their desktops, use the mobile banking app, or receive a text message.
“Mobile Technology Fact Sheet” Pew Research Internet Project, Pew Research Center, n.d. Web 1 May 2014
The significance of mobile applications, app stores, and closed vs. open app standards to the success or failure of mobile computing is that present day mobile users are very fond of applications. Generally, applications enrich the experience of using the device and allow for so many tasks and activities to be done all through your mobile device. When all that you need is on your mobile device, there is no requirement to have a desktop PC anymore. Applications also distinguish a company’s offerings from their competitor’s, giving them an edge when wanting to stand out in the marketplace (Laudon & Laudon 2014).
This business has branched into advancing their level of technology in society by using mobile applications such as Starbucks apps and mobile payment apps.
Pertaining to this, the incorporation of financial solutions with the mobile devices supplemented with affordable network connectivity has chiefly been responsible for transforming the usage of mobile devices merely from a communication device to a monetary transferring device. This has led to the magnificent setting of a new era in the mobile financial
The mobile phone is fast emerging as a device that enables our lives in multiple ways. Airtel has taken this a step further and launches Airtel money as first-of-its’s-kind services from telecom operator which transform Smartphone’s into a secure and convenient wallet.
According to comScore, 72% of the mobile market has a smartphone, and Facebook ranked as the leading app. Mobile devices are part of our everyday shopping habits—whether comparing prices or reading customer reviews.
In today’s world the vast majority of the population owns a cell phone. Cell phones are a huge part of people’s everyday lives. Since the 1940’s when mobile phones became available for automobiles, phone companies have made huge strides in making mobile phones more efficient, much smaller, and more available for anyone to use. There was a time where only people of wealth had these types of mobile phones. Now people from all social classes own a cell phone. They are extremely convenient and have the ability to do just about anything you can think of. There is an “app” for everything. You can make phone calls, text message, surf the web, pay your bills, read books, catch up on social media, and even listen to you music all from one small handheld device. Cell phones play a huge role in today’s economy. Businesses such as AT&T, Verizon, and Sprint have become huge public corporations with large stakes in the stock market. Between these companies among several other phone companies they have created millions of jobs and opportunities. Cell phone companies have now created what are known as “smart phones”. These phones are typically slim and sleek and have countless versatile abilities. However, cell phones have not always been so “smart” or small for that matter.
The banking sector continues to play pivotal roles in the growth of the world’s economy (World Bank, 2008). Their services include clearing and settlement systems to facilitate trade, channelling financial resources between savers and borrowers, and various products to deal with risk and uncertainty (Bollard, 2011). Governments, international financial firms and donors across the world have continually acknowledged that access to financial services can play a key role in poverty alleviation and reducing hopelessness of poor people (World Land Trust, 2013). Despite the efforts of the World Bank and other financial institutions to expand the financial inclusion of all especially the poor, estimated 4 billion people
This section was discussed about mobile banking and payments, innovative delivery channels, technologies for improved borrower identification and credit reporting, and adopting new technologies: the role of the market environment and competition. This section reviews the growth of mobile banking and payment systems and discusses technology-based business models and the role of improved borrower identification and credit reporting technologies in financial inclusion. This section also highlights that technology-based strategies for financial inclusion have varied substantially across countries and examines the features of national market environments that determine which technologies are best suited to enhance financial inclusion, as well as related to market structure and regulation that might make the success of some technology-based solutions difficult to replicate elsewhere. Major innovations in retail payment systems date back to the rise of card-based payment services. Credit cards became a wi...
Digital money is undeniably convenient; anyone who has used a credit or debit card understands this. However, the era of digital money is only beginning; rapid technological advances will continue to make paper money a remnant of the past. Several innovations are already lessening the burden in your wallet. For instance, the seemingly innocuous mobile phone is actually playing an increasing role in facilitating monetary transactions, especially in Asia. Already, in Japan, large companies such as Coca-Cola have sanctioned vending machines that are not only compatible with common cell phones but also allow consumers to earn credits for using them (Kupetz). In this regard, the United States is strikingly behind the times when compared to other countries. Another new technology in the vein of mobile phones is no-contact cards. These innovative cards do not require a cashier to conduct a transaction; one simply holds a specia...
Communication modern technological tools that have been enhanced by Information Technology are having an impact on changing the very structure and communication of banking. That is, clients are enabled to make their banking transactions whenever and wherever they want. Bank clients, by just logging on their online account, can transfer any amount of money from their account to any other account, check their last processed banking transactions and apply for loans and other banking services. According to Keyes ( 2000, p.591) 'electronic checks provide consumers with the benefits of convenience and safety while allowing billers to maintain their existing depository relationships with their banks'. Further, e-mails has enabled bank employees to notify their customers of any new enhanced bankin...