The primary problem would be the structure of the organization. This is due to the fact that there are thirteen departments in total which would lead to the failure of the ability to concentrate on long term viability of the business.
Alternatives: The most important measures that can be taken are: contraction of the department structure and applying decentralization.
Facts Considered:
1. Mike took over the lease of a building and wanted to transform it into a fully functional department store that offered a variety of products.
2. There are thirteen departments in total: finance and accounting, human resource management, marketing, men’s clothes, women’s clothes, shoes, hardware and automotive, music including audio and video equipment, toys, home and garden, small and large appliances, sports equipment, and furniture..
3. Top management is spending too much time on employee development and not enough on the overall strategy of the business.
Recommendation:
As for Intermediate: Build Booths so customers can rate satisfaction on scale from 1-10, build complaint boxes for employees in staff room, take note of sales values, and implement changes to organizational structure. For the Short term: plot result, extrapolate, and gather information if negative results. For the Long term, if results maintain positive relation, the strategy has been successful.
Assumptions:
• There might be a high turnover rate in retail industry.
(The retail industry main aspect includes small stores that sell products directly to consumers. Mike took over the lease of a building and wanted to transform it into a fully functional department store that offered a variety of products.)
• Equality of expression would be the main characteristic of the organizational culture.
(Every employee is free to express his or her opinion. Moreover, every employee would be encouraged to create new innovation that could be used by Mike’s Mall Mart.)
• The workers would be value skilled.
(The managers were responsible to respond to any inaccurate information whether it was related to the store or the people working there.)
• Mike is an experienced and risk-taking entrepreneur
(He took over the lease of a building and wanted to transform it into a fully functional department store that offered a variety of products. He also believed in the importance of using new innovations.)
Primary Problem:
The primary problem would be the structure of the organization. This due to the fact that there are thirteen departments in total: finance and accounting, human resource management, marketing, men’s clothes, women’s clothes, shoes, hardware and automotive, music including audio and video equipment, toys, home and garden, small and large appliances, sports equipment, and furniture.
As owners we are in charge of the management responsibilities, we think that it’s important to acknowledge the concerns of the employees and look at the situation from their point of view. We have noticed that thei...
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