Troubleshooting
Troubleshooting covers a multitude of topics. Troubleshooters use a variety of skills, resources and methods when performing their job. Once the issue is presented s/he must analyze the problem, use prior knowledge and find alternative solution in order to be efficient. The following will discuss the methods, tools and resources necessary to effectively troubleshoot.
Troubleshooting – Using Resources
Troubleshooting is a systematic, problem solving technique which is used to repair an object or process. In order to troubleshoot effectively, there are systematic steps one must take to ensure successful resolution. Troubleshooting is two-fold: One must diagnose the problem and then take steps to find a resolution.
Troubleshooting is used in a variety of settings, frequently in the field of technical support. For example, a customer phones her internet company to find out why her internet connection is not working. In this example the problem is defined, because the customer stated the problem: internet connectivity. So, now the technician is able to use troubleshooting steps to resolve the problem.
There are a variety of resources one can use to troubleshoot. The employer usually has a well-defined guide that the employee can refer to in order to resolve standard issues. If the issue is not defined, the employee can:
• Apply self-knowledge
• Ask peers
• Refer to the manufactures guide
• Search for information on the internet
• Call the manufacturer
• Widely used Troubleshooting Platforms
A troubleshooting platform is a medium of communication. There are several platforms used to communicate in the business world.
• E-mail
• Telephone (teleconferencing)
• Remote Desktop (video conferencing)
• SMS (t...
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...t all, popular software packages, on Mac/PC/Linux computers support at least some keyboard shortcuts.
Tabs allow multiple documents to be contained within a single window, and allow switching between the documents by selecting the tabs. They are common in web browsers, text editors, and even preference screens.
Both are useful in any time-sensitive situation, as they allow the user to perform actions quickly and easily that would otherwise take longer.
In order to isolate the problem an effective troubleshooter will combine their basic skill set (product knowledge) with various methods, tools and resources. Initially one must probe, analyze and isolate the issue. Once the problem is defined it is necessary to document the process for future reference and to maximize productivity. In conclusion, we have discussed several aspects of effective troubleshooting
...g, and asking good questions. The second category called people and technology systems includes two skills: figuring out how a system should work and how changes in future will affect it, and the second skill being able to measure how well a system is working and how to improve it. The final category of problem solving only includes one skill which is noticing when a problem happens and being able to figure out how to fix it. (mynextmove)
This paper discusses the effectiveness, challenges, and application of the 9-Step Problem Solving Model with respect to the scenario involving USAuto and AutoMex. The effectiveness of USAuto's attempt demonstrates the importance of correctly following each step of the model to obtain maximum success. Effectively applying the 9-step model shows faults that USAuto made during their initial problem-solving attempt. We also discuss challenges that USAuto dealt with during their negotiation with AutoMex, and what things to avoid in overcoming those challenges. Lastly we cover the application of the 9-step model in real-world situations, and compare it with events team members experience at work.
Technical Major Incidents occur when there are failures in technological systems. This could include faulty components of an airplane, defective rail tracks, radiation emissions, computer failures and many more and usually happen at any time without warning. For example – The Air France Flight 4590 Disaster (Concorde). Some causes of a technological major incident could include, faulty wiring, design flaws, wear and tear of materials, improper maintenance and many more.
Clients face problems every day that range from small to large, to short and long term. Professionals use helping skills to solve these problems and to help the clients reach their goals. Professionals must be prepared before a client comes in to give them the best helping experience possible (Introduction to Human Services, 2011).
A problem can be defined as subject of concern between what is desired and what an actual situation is there, which makes it difficult to achieve a desired goal, purpose. A solution of a problem is an act performed in order to reduce the effects of the current situation and which gives direction to accomplish the goal or objective.
This therefore points once again to the very real need for early identification of problems, however tenuous or unclear they may be to begin with.
...ues which enable us to reveal the underlying issues that the clients have; which is the root of the problem.
Consumers are concerned not only about a product breaking down but also about the time before service is restored, the timeliness with which service appointments are kept, the nature of dealings with service personnel, and the frequency with which service calls or repairs fail to correct outstanding problems. In those cases where problems are not immediately resolved and complaints are filed, a company’s complaint-handling procedures are also likely to affect customers’ ultimate evaluation of product and service quality.
How the product complaint should be handled. The root cause analysis and mechanism to resolve Supply Chain process which caused the complaint is also important.
The continuous prerequisite to provide more services every day as an enterprise, corporate, or educational organizations continually expands reflects the need to balance the Total Cost of Ownership (TCO) with a balance of in and out-service resources available for the community. The blend of cost efficiency and actionable objectives of a help-desk function should be categorized and defined by the mission and support garnered by the technology the organization includes and should disabuse the end user from seeking the “common” answer. First, a helpdesk should be defined in the sense of a direction that communicates what users should be looking for, such as a particular malfunction or corruption to a user PC rather than the traditional error or search of a particular function. In this mission the following objectives from (Bulchand-Gidumal, 2009) summarize the help desk:
the experience of several people with different backgrounds. Also one individuals problem might have already been solved by another group member and can be suggested.
A trouble ticket system is a software system which works on multi-channel customer requests centralised management. It can help streamline work flow processes, track and solve requests more effectively and improve customer satisfaction. Ticket is this case is as same as medical report which records trouble description, process and result. Finally, it is archived after it closeshttp://doc.otrs.org/3.3/en/html/introduction.html.
This chapter provides an overview of my proposed study. It outlines (1.1) the central role of problem solving in program management; (2.2) different types of problem; (2.3) different types of problem solving ability; (2.4) different personality types; (2.5) personality as a predictor of problem solving ability; (2.6) the variables operationalized and analyzed in this study, and (2.7) the research questions. These areas are further explored and developed in Chapter 2.
Computer support specialist help people with trouble they are having such as software, hardware, and equipment trouble. There are many ways that they can assist people with their troubles they are having. Some computer support specialist offer services such as help desk service, in home service, and in store help. The computer support specialists are always needed. I am going to tell you about the computer support specialist career field.
Problem-solving help the students to create their own representation or illustration (De Corte, Vrerschaffel, De Win 1985; Hegarty, Mayer, Monk, 1995; Pape, 2003) based on how they interpret or understand the given problem (Pape, 2003; Van der Schoot, Bakker Arkema, Horsley, Van Lieshout, 2009). Problem-solving also tests their critical thinking skills on how they look for another strategy or ways to solve the problem easier. Problem-solving helps the problem solver to develop characteristics of a good problem solver which includes open-mindedness, optimistic, persistent, not afraid to commit mistakes and systematic person since he is following a certain step in solving the