Definitions Of Quality

Introduction

In this section of the assignment I am going to discuss definitions of quality in terms of business and services provision, illustrate the processes of inspection and assurance, discuss a range of approaches to quality management and explain the similarities and differences between the different methods.

1. Discuss definitions of quality in terms of business and services provision.

Quality is an important factor of business; it is about meeting the customer’s needs and expectations. The key factors of quality are:

• The product needs to be functional

• It needs to look good and be well designed

• It needs to be reliable and not break down

• It needs to be consistent

• It needs to be durable and have a long life span

• There

Example, the purpose of a speed boat is to be fast, efficient and safe.

Conformance to Requirements - This is used so that business can validate the product or service they provide. It allows them to measure the quality against the requirements.

Quality Is Cost - This is the cost of the materials used to make the product. The more expensive the materials, the more expensive the product will be. Cheap products can still have a high quality.

Quality is Price - This is about how much the customer will pay for the product or service being provided.

Quality is a Standard - A business cannot afford to have their products returned due to them not meeting standards. The products need to be reliable and efficient. Businesses use standards to improve the products quality.

Quality is Value for Performance - Customers need to know they are getting good value for money, they will be repeat customers if they know the product offers more value.

Quality is An Experience - This is the experience between the customer and the business. Example can be a restaurant, if the customer is welcomed with a friendly smile, the decor is pleasant and the food tastes good then the customer will have a good experience and will give the restaurant good

It is a specific process that needs to be followed to make sure that the product meets the required criteria as per clients’ request and that there are no defects within the product. It is a routine technical activity which measures the quality of the product.

Both the Quality Assurance and Quality Control are necessary and need to work together to allow the manufactured product to be at the required standard. They identify the weaknesses and strengths of the manufacturing, if they didn’t work together then the product may become rejected due to defaults and the company can have a loss of material and time.

Every company producing products or services should have a Quality Management System. The system focuses on fulfilling the quality requirements and providing the clients with confidence in their products. It should also prevent the company from making any manufacturing errors by predicting them before they occur.

Quality Assurance is carried out from the beginning of production all the way through to the completion stage. It allows the company to follow the correct process and if needed, make improvements if they find any defects along the way. This saves the company time and money. Most companies have a separate department for Quality