Meeting The Customer Requirements Is A Reasonable Definition Of Quality Essay

Meeting The Customer Requirements Is A Reasonable Definition Of Quality Essay

Length: 1707 words (4.9 double-spaced pages)

Rating: Strong Essays

Open Document

Essay Preview

Meeting the customer requirements is a reasonable definition of quality
Organisations in recent times have gone through massive change in their market and operational activities. Organisations have faced huge competition and turbulence in both domestic as well as International markets. The speeds in which the technological changes have taken place are in turn making the customers excessively demanding and satisfying or retaining the customers has become the challenge of the day.
It’s obvious that quality and good performance are always considered as key factors in success of any business but apparently now this has become even more essential to manage and succeed. The range of steps many Organizations adopted led to development of total quality management.
Whenever a customer walks into any business whether it’s online or offline expects sky high service and they are very good observers as well as could identify the good service from just plain service. It’s up to the best of service experience hand to identify these customer expectations and hence meet the standards to match customer’s satisfaction.
Customer satisfaction could be attributed to customer expectation + level of service performance
The customer service quality is completely assessed by the ability of meeting the customer’s expectations. Even the best of customer care team could suffer a loss of reputation if at the end of day the customer leaves unsatisfied.
There are companies which hardly spend any on customer care but try and meet the customer expectations consistently will be perceived as a very good company.
The quality of service is all about perceptions and the more the customer perceptions are understood the better the matching limits of expectations could...


... middle of paper ...


...ent needs to orient themselves for tasks related to team management for better quality and output. The task needs to be laid for both customer oriented service and best output of customer feedback.
For sustained improvement Organisations needs to be very specific about what the goals are and what the quality specific training modules can do. There should be periodical cross checking of modules to check whether these expectations are met with and whether these commitments are well on track. The essence of training and line of target or goal should be to reach total quality and serve the customer best possible manner. The commitment should be from top management till the bottom line worker as every segment of organisation work in cohesion to provide the expected output. These goes a long way in reaching the target and sustain the same for steady management and growth.

Need Writing Help?

Get feedback on grammar, clarity, concision and logic instantly.

Check your paper »

Essay on Requirements Of Implementing Developing And Maintaining Requirements

- A. Content: This chapter emphasizes on acquiring the most important requirements, further dividing the product requirements from project requirements and makes us aware of the several requirements related problems which might occur. Generally, Requirements is a detailed description of the work need to be implemented to achieve the objectives. Behavior of the system and the environment which is suitable for the system is described by the requirements. Requirements are further generalized for the better understanding into the following types below mentioned....   [tags: Requirements analysis, Requirement]

Strong Essays
1051 words (3 pages)

Meeting The Dietary Requirements Of Seniors Essay

- Meeting the Dietary Requirements of Seniors - What Every Caregiver Needs to Know Blog Post * required Flesch: 27.6 Kincaid: 16.1 Fog: 18.4 Although a well-balanced diet is essential for everyone, the elderly are especially susceptible to suffering with malnutrition and vitamin deficiencies. According to a survey that was conducted by the Centers for Disease Control and Prevention (CDC), nearly 10 percent of the seniors living in residential communities are anemic (iron deficient). Senior care education related to diet and nutrition in conjunction with caregiver training may help reduce the number of iron deficient seniors living in residential facilities....   [tags: Nutrition, Obesity, Food, Gerontology]

Strong Essays
1040 words (3 pages)

Evaluation Of A Meeting Of The New E 3g Airborne Warning And Control System

- Ensuring Meetings Lead to Action Introduction For this assignment, we are asked to recall a meeting that we have attended that was not effective. First we will look at background information on the meeting that I have chosen to be the focus for this assignment. Next we will discuss how this meeting could have been improved if the following steps had been applied before the meeting. Assign specific tasks to specific people, review all actions and responsibilities at the end of the meeting, provide a meeting summary with assigned deliverables included, and follow up on action items in a reasonable time The Meeting I my current positon I have the opportunity to attend several meetings a w...   [tags: Meeting, Agenda, Meetings, Minutes]

Strong Essays
1021 words (2.9 pages)

Essay on Evaluation Of User Requirement Analysis Of Data Warehouse Design

- Evaluation of User Requirement Analysis in Data Warehouse Design 1.0 Introduction A data warehouse (DW) can be acknowledged as one of the most complex information system modules available and it is a system that periodically retrieves and consolidates data from the sources into a dimensional or normalized data store. It is an integrated, subject-oriented, nonvolatile and a time-variant collection of data in support of management’s decisions (Inmon, 1993). 1.1 Data Warehouse Design Process When considering the suggestions of various authors who are well known in the field, such as William Inmon and Ralph Kimball the DW design process can be divided into three main stages (Figure 1)....   [tags: Requirements analysis, Requirement]

Strong Essays
719 words (2.1 pages)

Evolution Of The Liability Of Reasonable Care Essay

- ABSOLUTE LIABILTY TO DUTY OF REASONABLE CARE: EVOLUTION OF THE LIABILITY OF BAILEE IN COMMON LAW In early days, liability in bailment was absolute. The bailee, having been given the position of owner with regard to third parties, was liable to the bailor, and liability in those days meant strict liability. It was no excuse for the bailee to say that the damage or the failure to return was due to no fault of his own; he was liable in any case. The bailee had to safeguard the goods under all circumstances except against Act of God and enemies of the King....   [tags: Tort law, Tort, Reasonable person]

Strong Essays
735 words (2.1 pages)

The Enrollment Services SUBI Move Committee Meeting Notes Essay

- The Enrollment Services SUBI move committee met with Doris Rollins and Pam Larkin from ITU/Telecom Admin. We discussed our phone queues, using VOIP and upgrading our call management system. Voice Over Internet Protocol (VOIP) converts your telephone voice/sound into digital data and transmits that data using the same method as the Internet. In a standard phone system, you have a dedicated wire from your phone to a central switch (reserved for phones only) in your office to the main telephone bank switch....   [tags: Meeting Notes]

Strong Essays
1184 words (3.4 pages)

Software Architecture : Technical And Operational Requirements Essay

- Software architecture represents a common abstraction of a system that most if not all of the system 's stakeholders can use as a basis for mutual understanding, negotiation, consensus, and communication [2,12]. According to Microsoft’s definition “software architecture is the process of defining a structured solution that meets all of the technical and operational requirements, while optimizing common quality attributes such as performance, security, and manageability. It involves a series of decisions based on a wide range of factors, and each of these decisions can have considerable impact on the quality, performance, maintainability, and overall success of the application [11]....   [tags: Software engineering, Requirements analysis]

Strong Essays
1218 words (3.5 pages)

Essay on An Analysis of Wilfred Owen’s Strange Meeting

- An Analysis of Wilfred Owen’s Strange Meeting Analysis of a working manuscript for Wilfred Owen's "Strange Meeting" provides the student with insight into the creative process. Owen's original wording coupled with his subsequent revisions illuminate how he may have intended the poem to be understood by the reader. Owen's revisions show a determination to accomplish three apparent objectives. First, Owen paid close attention to the connotative meanings inherent in his diction. Equally as important, Owen attempted to refine his language mechanics to enhance the esthetic quality of his work....   [tags: Strange Meeting]

Strong Essays
1792 words (5.1 pages)

Business Meeting Essay

- I am combining notes and info from the meeting with Joe/Tom and the other meeting that we had with Brad. Outstanding Issues: Audio Quality drops This was brought up first by both Joe and later by Brad. Volume control has become a persistent problem since the introduction of AGC. This needs to be investigated if there is a problem with the distance model of OpenAL with AGC or some other factor that is causing them not to play nicely together. Regions/Channels problems: This has been going on all week between Joe and Vivox....   [tags: Meeting Analysis]

Strong Essays
973 words (2.8 pages)

The Definition of Private Essay example

- The Definition of Private Anyone who has ever received one of those pesky telemarketer phone calls during dinner most likely understands the idea of a private phone number. No one likes to have their phone line invaded by paid phone operators who just want your money. Working long and hard on a group presentation regarding technology threatening/improving privacy, one can realize that the word private has several different connotations and meanings. Yet, when generally facing the word, it usually means the opposite of public....   [tags: Definition Essays]

Strong Essays
537 words (1.5 pages)