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Total quality management and how useful to organisation today
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Total quality management and how useful to organisation today
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The Importance of Teamwork, Continuous Top management Support and Training in bringing about TQM
The purpose of this study by Parumasur and Govender (2013) to highlight the importance of Total Quality Management (TQM) in today’s competitive business. The study uses pre-coded data collected from a sample of 202 managers selected randomly to avoid any biased conclusions. According to Parumasur and Govender (2013), TQM uses innovative techniques to structure teams that allow optimal functionality and ensures utilization of their creativity in operational improvements. TQM allows teams to grow and develop mainly through the steps of organizing, establishing interdependence, producing, and finally evaluating. Moreover, organizations at different stages of growth should utilize multiple types of teams to better match the current TQM level.
Continuous top management support plays a critical role in TQM application. TQM initiatives focus on the roles of managers in guiding subordinates at a close level, incorporating techniques to ensure individual development, and to ensure consistency with the policies and guidelines of the organization. Undoubtedly, this role is very critical and must selectively address each situation and location according to their needs and level of development. Lastly, continuous training and learning is the most rewarding investment in the journey to quality excellence. Unlike traditional organizations, TQM requires education, training and career development; which will lead to better knowledge, skills, performance, and most importantly better coordination.
According to Parumasur and Govender (2013), there is a strong relation between continuous training and learning and the overall performance of teams within...
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...needs and help facing various difficulties. However, no magical recipe is proven successful. Six sigma, for example, can help lower risk-taking while benchmarking enhance execution of procedures to ensure excellence. At the same time, TQM can be very helpful in structuring the workforce starting by employees and up to the highest leadership.
Works Cited
Anderson-Miles, E (1994). Benchmarking in healthcare organizations: Introduction. Healthcare Financial Management, 48(9), 58-52.
Parumasur, S. & Govender, P. (2013). The importance of teamwork, continuous top management support, and training in bringing about TQM. Journal of Economics & Behavior Studies, 5(9), 639-651.
Sen-Ji, C., Pan, F. F., & Chen, H. C. H. (2008). Integrating six sigma and healthcare quality improvement circles in reducing the needle sticking. Global Journal of Business Research, 2(2), 87-95.
TQM is a company’s complete “culture of quality” approach which focuses on long-term success. It strives for continuous improvement, in all aspects of an organization, as a process and not as a short-term goal. TQM’s involves everyone in the organization to transform the organization into a forward-thinking entity by influencing attitudes, practices, structures, and systems of the entire organization (Business Dictionary, 2014). TQM was crafted by William Edwards Deming, a statistician who specialized in statistical process control after World War II. Deming outlined 14 points of TQM where all people of an organization can constantly search for ways to improve the process, product, and service. Deming developed the
Bateman, T.S. & Snell, S.A. (2009). Management: Leading and Collaborating in The Competitive World, New York, New York: McGraw Hill Companies. (p. 101)
TQM and BPR are two change management approaches which have received greater attention from organizations perspective throughout the world. Organizations are trying to be more responsive to change which are occurring in environment because of globalization and the use of technology. TQM concept is introduced by Japanese management in early 90’s that aims to achieve long term continuous improvements by achieving customer satisfaction by providing quality products and services. TQM is concerned with small steps in steady improvements in all processes of the organizations. The key elements of this approach are to enhance leadership, focus on customer relation and improvement in all processes by empowering the employees working with in teams. Many organizations have achieved dramatic results from this approach at that time but some were seems unable to get significant result from small steps in improvements. They need bigger change in improvements so during 1990’s BPR concept is emerged and seems to add value in TQM processes. Information T...
Total Quality Management (TQM) cannot be implemented in Panama if there is no employee participation. This problem exists due to an autocratic leadership style deeply imbedded in the organization. An autocratic leader believes that employees are dependent, hostile, unwilling to work, and need detailed plans at all times. Due to the above characteristics of this leadership style, TQM cannot be properly applied to Tropical Export Company.
Vest, J.R., & Gamm, L.D., (2009) A critical review of the research literature on Six Sigma, Lean and StuderGroup's Hardwiring Excellence in the United States: the need to demonstrate and communicate the effectiveness of transformation strategies in healthcare. Implement Sci. 2009 Jul 1;4:35.
TQM, or total quality management, is defined as "the process that involves everyone in an organization focusing on the customer to continually improve value". I do believe that all organizations should use TQM. It results in better quality products that result in better value, and these are the two aspects, in which customers look at in order to know if they want to buy the product. As long as organizations use TQM, they will always have products that customers are willing to buy.
Describe the contribution of key performance improvement theories; i.e., i.e., Lean Six Sigma, TQM, etc. to the performance improvement process, and discuss how they may impact improvement in today’s healthcare institutions.
Quality care, safe practices and principles, and accountability constitute the foundation of any health care organization (Huber, 2014). Addressing patient safety issues and improving health care quality may include reorganizing operations to improve efficiency, coordinating care with interdisciplinary team members, and using information technologies (Wang, Cha, Sebek, McCullough, Parsons, Singer, & Shih, 2014). In this paper, I will review my organization’s quality program goals, objectives, and management structure, how quality improvement (QI) projects are selected, managed, and monitored, and how nursing staff are trained and supported in
In today’s industries, companies demand a kind of responsiveness, speed, and quality that is beyond the reach of individual performance. High performance teams generate commitment and provide the structures that inspire employees to give their very best effort. Compared to employees working alone, teams make better decisions, products, and services. Companies rely on team’s ability to perform at high levels and quickly adapt to escalating demands. With the right number of people and complementary skills teams work together and fuse their talents to deliver tangible performance results.
Contained within the following paper is the evaluation of the author’s organization’s mission, vision goals, and objectives .The author will discuss the pre-determined questions as set forth by Jeffrey Trapp, a certified University of Phoenix instructor. This paper will discuss the differences that a rise between a company that has implemented TQM (Total Quality Management) with that of the authors own organization’s management style.
Kruyt, M., Malan, J. & Tuffield, R. (2011). Three Steps to Building a Better Top Team. McKinsey Quarterly, (1), 113-117.
TQM is a system of continuous improvement of work processes to enhance the organization’s ability to deliver high-quality products or services in a cost-effective manner [2]. The focus of TQM is to improve customer satisfaction and reduce waste [3]. Customers include ...
Companies that have been successful in organizing hi performing teams have reaped the benefits of having appropriate team cohesiveness. However, contrary for companies that have tried and failed at the everchanging task of keeping the lines of communication open between employees and leaders to reach a final product. It is not wise for a leader to place emphasis on team member relationships alone, but more importantly on problem solving techniques and motivating each individual and the team as a whole. Organizations that have set out to improve the quality of the products and business structu...
Total Quality Management is a management philosophy driven by customer needs and expectations. TQM focuses on quality and builds a management method based on full employee involvement. Its aim is to achieve long-term successful management through long-term customer
...by using job rotation; job rotation is the assigning of jobs to individuals to a variety of job positions once they have mastered their original job. Another way to help an organization or manager in dealing with quality is by assigning self managed teams. A self-managed team is a group of employees who design their job responsibilities to achieve the self-determined goals and objectives of the team. With these teams the organization may be able to run more smoothly and less pressure will be on the middle manager, or the first-line manager. Finally another way to control quality effectively is by using (TQM) total quality management. Total Quality management is a systematic approach for enhancing products, services, processes, and operational quality control.