Mcdonald's Fast Food Restaurant Case Study

For Dineserv #1, I assessed the McDonald’s on Durango and Farm Rd. It’s a fast food restaurant location that focused on the most “bang for your buck.” This McDonald’s location in particular wasn’t very clean, but it was evident that it went through the modernization and remodeling process of newer and more popular McDonald’s. Seats and décor was cheap, but it’s basically to be expected from a fast food restaurant. One area that was definitely lacking was the cleanliness of the location. There were napkins, straw wrappers, and some soda residue left behind on tables. The bathrooms, while expected from McDonald’s, was dirty. It was fairly busy when I went, and it was evident that they were falling behind a bit on delivering to the customers, but to be fair the drive thru line was fairly large at the time. Reservations were not recquired. While the service providers did

It’s an upscale restaurant that is a New York style steakhouse. As far as décor, atmosphere, and cleanliness, it blows the other restaurants out of the water. Everything looks fancy, no trash can be found anywhere, and the noise and ambiance was nowhere near as loud. You feel special just being there. Reservations were not required, but those that didn’t make reservations had to wait nearly half an hour until they were seated. I felt that the service here was really good since all of the guests looked happy and everything seemed to run smoothly. Guests did not have to wait too long for their food to come out, and servers did their best to accommodate for guests. The servers here often had fairly long and nice conversations with the guests, and seemed not only happy to talk to them, but also competent. Customers often had questions for the servers, and they did not have to wait for someone to answer the question or them. Overall, this was a great restaurant to observe, and I eventually would like to eat