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Recommended: Case on decision making
1. What decisions or actions need to be taken? Take the perspective of the protagonist(s) in the case.
As the senior executive team of Mattel received reports that the surface paint on the Sarge Cars toys contained lead in excess of U.S. federal regulations, they were faced with several decisions in the short run and in the long run.
Looking at the short run, Mattel must decide on which toys to recall, and how do they deal with the consequences that are common to any product recall such as the damage to Mattel reputation, and the financial damage done in terms of the increased costs and the loss of sales. Lastly, Mattel will also need to address how future product recalls do not occur. Do they implement tighter regulations and inspections?
2. What alternative actions did you consider? Alts are relevant, practical, executable?
There are a few other actions Mattel will need to consider in regards to a possible product recall. One option is to possible do nothing at all and wait for regulators to push Mattel to issue a product recall. This is not an option that I recommend because it could increase Mattel’s exposure to future litigation. Another alternative action is to recall all products that are above the acceptable levels of lead. As I mentioned above, Mattel will also need to decide how to deal with the consequences of a recall. How will Mattel repair the damage done to their brand? How do they deal with the financial obligations of the recall when refunding consumers and coordinating the logistics of all the recalled products. Mattel will also need to consider where future products will be manufactured. Do they continue producing core brands at company-owned facilities and outsourcing non-core brands to...
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... come with a product recall. How will Mattel deal with the damage done to their brand and reputation? How will they deal with the added costs of dealing with recalling the product along with the loss of future sales? How will they deal with the possibility of consumer litigation? To help address these issues, I would immediately communicate with the public and reassure the public that everything is being done to ensure their safety while also taking full responsibility for the recall.
The case also mentions logistics and coordination of setting up a recall as another challenge. With approximately nearly 250,000 Sarge Cars that may have been affected with lead paint, coordinating the return of all tainted toys will be very challenging. Mattel can coordinate with retailers to set up locations where consumers can return the toys making logistics easier and coordinated.
... water crisis will have a long term affect on those who are consuming this water on a daily basis. Lead attack the brain and can cause coma and possibly death. Children who survive lead poisoning are left with serious health issues such as metal defects and leave a child mentally unstable. Even at lower levels of exposure symptoms such as behavioural changes such as reduced attention span, reduced intelligence quotient (IQ). Children with smaller amount of lead exposure also showed increased anti social behaviour, it also reduces educational attainment. These side effect of high lead exposure can leave children scarred for life. The water crisis in Flint Michigan car scar children for life. This could all be resolved if they could come to an agreement and replace the water pipes, allowing for cleaner and healthier water to be accessible to citizens in Flint Michigan.
Johnson & Johnson, a healthcare company that has dominated its industry for several decades, is currently undergoing managerial upheaval in light of recent blunders amongst its top-tier managers. It has spent years priding itself on appeasing stakeholders and being a safe provider of various pharmaceuticals, but product recalls and subsequent revenue drops have plagued the company as of late. Alex Gorsky spearheads Johnson & Johnson’s revival after previous CEO William Weldon resigned due to missteps. The cause of which stems from misinterpretation of common business ethics through poor leadership and social responsibility that damage the stakeholders.
. G. Toys is a leading supplier of high quality dolls that are manufactured in two plants within Illinois, one in Chicago, one in Springfield. These dolls are sold in retailors throughout the United States and have an established, loyal customer base due to their high quality and popularity (Campbell & Kulp, 2004). In the last few years, due to rising production costs, their most popular doll, Geoffrey, has seen a decrease in profit margin. In this evaluation we plan to address G.G. Toys existing cost system and offer recommendations on whether management should change the costing system in both the Chicago and Springfield plant. We will calculate the costs of the Geoffrey doll, the specialty branded doll #106 and the cradles using the cost
...he company has had to recall a number of products that have defected or injured customers in recent years.
If consumers have purchased particular products that have been recalled, consumers have certain rights depending on the way the recall is conducted. Generally, if products consumers have bought get recalled, consumers are entitled for a full refund, a suitable replacement product of the same value, or a modification or repair of the product (Recalls Government Australia, 2013).
A proactive move on PetSmart to send letters to customers on the recall of products was a huge strength to their reputation. Customers were thrilled to receive personal notifications on the product recalls. PetSmart is a leader in the pet industry, and they are a national brand recognition.
characters engage in, it becomes a challenge to keep up with the motives and truthful
... rocketed all that was due to their slogan in the commercial. The slogan was "If you're too cheap to buy our milk, your child will die a horrible death." By scaring parents into believing that if they do not buy their chemical free milk and choose to buy another brand of chemically infested milk their children will die a horrible death.
This case focus on the dilemma that the president of BMW Manufacturing Corp., Al Kinzer, faced in 1995 in relation to BMW's new plant at Spartanburg, South Carolina and a dramatically increased demand in the U.S. market for the Z3 model.
It has been faced with the problem of brand recall getting restricted as there is low advertisements and exercise of marketing programs.
They have proposed the option to do recalls that have been rejected on several different levels. California Air Resources Board did not accept Volkswagen’s plan to repair the vehicles. (Ramsey, 2015) California researched the plan and determined it was not cohesive enough nor did it have the necessary detailed to be put into place. Again, credibility comes into question; the employees were deceptive when encrypting the “defeat” code. The United States Environmental Protection Agency also agreed with California Air Resources Board that Volkswagen had not submitted an approvable recall plan to bring the vehicles into compliance and reduce pollution the structure of the recall plan is still being worked on by CARB and the EPA. (EPA,
Last Sunday, the company’s then CEO, Martin Winterkorn, issued a brief statement declaring that the Board of Management at Volkswagen AG “takes these findings very seriously.” The findings revealed that the automaker used “defeat devices” to fool emissions testing, effectively concealing the reality that certain cars spew emissions some 10 to 40 times the legal limit.
Determine all of the story's conflicts. Determine the major conflict and state this in terms of protagonist versus antagonist.
BMW having high market share in European and U.S luxury car markets, started facing issues with launch product qualities and also facing a fierce competition from Japanese producers. Currently the market share was still stable but the rigorous growth of Japanese producers would affect BMW in future. These Japanese competitors had set higher standards of conformance.
Toy World has been facing two basic issues, as follows. The first one is if it has to change to a monthly production level. The second area of concern is the financial arrangement with the bank. These two points are analyzed in detail here in this paper. Finally, I have suggested some recommendations for the issues that I have mentioned above.