Mcspensers Company Case Study

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services along with online forums with their customers to gain customers feedback and recommendations will give the company some competitive advantages against other firms in the market. As part of the company’s growth strategy, it will frequently acquire novel product lines and services or even venture into new markets as McSpensers Company has. These kinds of initiatives which often include developing and launching new products are always accompanied by various inherent risks in any type business venture. One of the risks is that the adopted product lines or market behaviors may demand operational methods, marketing as well as financial strategies that might be different from the ones the company has employed in its other business operations …show more content…

Some of the critical functions of the software will include recording different customer interactions over phone calls, emails, and social media as well as other channels, automating diverse workflow services including tasks, alerts and calendars. By using the software, managers will also be able to track performances and company’s productivity depending on the information logged within the system (Rouse & Ehrens, …show more content…

McSpensers will also invest heavily in promoting one-on-one communication mediums in an attempt to support consumers looking for guidance as well as advice. It will include direct mailing, emails send through the CRM database and other social medial mediums such as Facebook and Twitter. McSpensers will also encourage deeper engagements with consumers by training staff on how to provide professional advice online, in store and through telephone contact centers. Although technology adoption among older people is comparatively falling, by encouraging online activities along with functionality of electronic items, majority of aged technology enthuses will be encouraged to explore new products (Bacon, 2014). McSpensers Company will use a few channels of distribution to dispatch its items globally. The marketing plan will include the services of wholesalers to retailers, distributors, agents and direct selling of it products. The distributors will stock the products, and sell them to retailers in their locales and to end users as well. The advantages will be less inventory and

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