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review of literature on employee empowerment
Environmental factors affecting hospitality industry
The advantages and disadvantages of hotel sustainable development
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Nowadays, sustainability is a hot topic that every person and company needs to think about it, because it is important for people to keep good resources for the next generation. Also, it is undeniable that the worsening environment has become the biggest concern of the present-day world. Thus, people begin to pay more and more attention to protecting the environment and saving natural resources. In hotel industries, this system is supported by a lot of energy and natural resources in order to remain operational. Not only does this waste energy and natural resources, but it also pollutes the environment during hotel industries’ development. Therefore, it is necessary for hotel industries to think about and pay attention to sustainable development. …show more content…
Then, the management teams in hotel industries will need to think some ways they can increase profit in the sustainability framework. In the article Creativity and Sustainability in Hospitality and Tourism, it mentioned a creativity framework for greater sustainability in hospitality industries (163). In recent years, travel or service supply and demand keep continuing growth and competition among hotel industries to attract customers and increase revenue. Thus, creativity is a necessary element for hotel industries to get successful during competition. I think it is important for hotel industries to make their customers feel that they are respected and cared for. For example, hotel industries should put their customers’ information into their system, and employees in hotel industries will know every customer’s habit and taste in order to give better service when they come again. Perhaps hotel industries could give some good deals to their VIPs or regular …show more content…
Hotel industries are microcosm of society, so people refer to fair treatment of employees in hotel industries; for example, hotel industries need to pay their employees a fair wage. I think people are essential for any business to operate. Thus, hotel industries need to provide a good or comfortable work environment in order to make employees feel that this company is like a big family, and encourage employees to try their best to do their job. Hotel industries should let their employees to know each other, and their business community very well. It is the first step for hotel industries to make their employees love their job, company, and customers. In addition, companies should give them fair chances to be promoted, and management teams should have their policy to treat their employees
Sophisticated gadgets, high standard of living and advanced technology are highly demanded in this modern and developing world. In the recent years, companies have fasten the pace within the industries by looking at constant improvements and entering ‘gaps’ in the market to attract consumers. Nowadays, not merely companies rack one’s brains to attract consumers, by hook or by crook, nations throughout the world are also trying to inform consumers that ‘Our nation is the best, please buy and wide-spread use our products or services’. These circumstance have led to consumers’ expectations and tastes increasingly homogenized, thus, the concept of globalization of nowadays economy is introduced. “Globalization is the free movement of goods, people and capital; of the three, it's the money that's had the most significant effect on our lives recently, for both good and ill.”(Schuman, 2013) In such a unpredictable economic climate, huge amount of small and medium- sized enterprises are enhancing its management model as well as its operations strategy to increase its revenues and the ability of survive. Junction Hotel is no exception. With many appearance of international hotels and related industries, junction Hotel is confronting with serious challenges. To break through barrier and obtain business success, excellent management and strategic are needed. However, present-day’s junction hotel hardly deserve to be called “success”.in spite of Junction Hotel once highly consider as a successful luxury hotel with a strong business background ,now has been under- performing for years duo to several factors such as piecemeal investments, irregular system and lack of clear objectives. To enhance efficiency and performant of Jun...
There are 7 major environmental trends that affect the design of hotels around the world. The first is the competitive environment; a company needs to satisfy the needs, and wants of consumers better than its competitors do in order to survive. Hotels need to be designed so they are more appealing than competitors. Second is the demographic environment, or the people environment. The target of all hotels, the design is to appeal to customers. Third, the economic environment; economic trends in income and changing consumer patterns change the way marketing is used. Adjusting prices of hotel rooms is a huge variable in making profits. Attention to the natural environment is also important, this includes the use of natural resources. Fifth, the technological trends; one of the most important trends in the 21st century. Sixth, the political environment, follows the laws and regulations set by the government; making sure all rules in the design process as far as warrants and inspections needed are followed. Lastly are cultural trends, they affect society's values, perceptions, preferences, and behaviors. Beware of current trends, change hotels according to these
The hotel industry performs within a saturated market, driven by customer loyalty and competitive pricing to stand-out. This competitive nature makes it extremely important to capitalise on strengths while improving on
Traditionally, the hotel industry has catered to the lodging, dining and other amenities of travellers or guests. The industry operates across the different value chain by offering services and facilities as per the preferences and paying capacity of guests’. Typically, players in this industry own assets and or franchise their brands or manage third party assets. The hotel business is highly capital intensive but at the same time highly competitive, this is due to the presence of a large number of players across the different value chain. The industry being highly regional in nature, the hotel business is directly impacted by overall economic or business activity and tourist movement
Nevertheless, when building the hotels, the product used was form recycling and organic products used and these current hotels now operates with energy and water efficiently supplies for example Excel Aloft hotel
There is some evidences to prove that hospitality culture is significant to the hotel organization. The First aspect, hospitality culture can improve the hotel services level and increase the turnover level. Mattila (1999) and Stauss and Mang (1999) argued that the customer estimate the service would depend on hospitality culture.The hotel has strict discipline to manage the staff, and staff must comply with the institutions during their working time. According to Martin and Lundberg(1991), Bennigan's is a America restaurant chain, it created research to find out why consumers did not come to their restaurants. The consequence is that only 15 per cent of consumers did not satisfied with the food, but 67 per cent of the consumers are dissatisfied with the staff's attitude. For instance, customers receive satisfying services, so they will remember these services and want to receive those services again next time. Although this is not enough to evaluate the results of a hotel service, it can make a good impression in customers’ minds.
There should be cleared.environment to servive in this competitive era.they has to evaluate new strategy for targeting their goals and tactics.inventory control ,service for special customers and all other activitives which takes part in each day within the hospitality or tourism operation.in hotel industry there should be something new on each day as compare to others which help to cater
According to a Singapore Economic Impact report, the total contribution of Travel and Tourism to Singapore GDP has been steadily increasing in the past few years, reaching SGD39.7bn (10.9% of GDP) last year (2015). The hotel industry plays a significant role in Singapore’s travel and tourism business, so it has an impact on Singapore economy too. In answer to Sustainability Singapore Blueprint 2015 and to achieve business sustainability nationwide, managing hotel businesses wisely with green practices has become more and more important.
Some hotels want to transform into a sustainable hotel, because a lot of people think that the concept of sustainable development will will become the development trend of the world. If guests for a few days living with a same rooms, hotels not washing towels and bed lien ever day save energy, water and (pollution caused by) cleaning detergent. Throughout the hospitality industry this is probably the hospitality the most commonly applied sustainable practice, with hotels placing information cards in guest rooms urging them them to consider the effects of the laundering of towels on the
In 1992, Rio Earth Summit, the World Tourism Organization and the World Travel and Tourism Council published Agenda 21 which mentioned the importance of sustainable development and defined the environmental and social impacts associated with hotel operation that should be minimized (Meade and Pringle, 2001). Nowadays, hospitality operations concern more about environmental sustainability because hotel sustainability might be a unique selling point for attracting environmentally sensitive customers and add extra value of influencing the customers’ choice of vacation decisions (Sloan, Legrand and Chen, 2013). Moreover, hotels have been valued as a key trading partner in tourism, therefore, the hospitality industry has a significant
In this day and age, much more awareness is being raised given the current global situation where many resources that are being used are harming the environment and our surroundings. Being the general manager of a sea-side superior hotel doesn’t only include the role of being an overseer and making sure that everyone is doing their job well. It is essential for the benefit of the hotel itself and the surrounding areas for the manager to take certain measures which would certainly contribute to the process of becoming an eco-friendly hotel. This will be beneficial not only for the guests staying at the hotel, but also for the environment.
The combination of the hotel industry is playing a significant part in the development of the tourism industry in the transformational world of design in accordance’s with the services delivered to the guests and the key in provision of these services in any condition within the hotel is the staff (Ahmadi, Homauni, & Jafari, 2011). The ultimate quality is weighed on the collective ability of managers upon the training and individual motivational programs for producing the highest level of services that are demanded by the guest in the hotel industry. In the considered study, first the clear identity to the concept of management styles and motivation through the literature background
This paper will discuss the five environmental factors that influence global and domestic marketing decisions that organizations must make. These five environmental factors are technology, demographics, government, culture and economics. Companies are affected differently by these factors depending on the industry they are in and the size of the organization. I will be using the Washington Plaza Hotel to illustrate how these environmental factors affect the hotel industry's marketing decisions. The Washington Plaza Hotel is a hospitality business located in Washington, DC. They offer services such as lodging, restaurant, bar, catering and meeting space rental. The Washington Plaza Hotel's major customer base is government, tourist, non-profit organizations, local businesses and some corporate clientele. Let's now take a look at how these environmental factors affect the marketing of the hotel.
The Hotel industry has become very important in the past years due to immense traveling and growth of international business. Hotel industry not only plays an important role in the life of people but as well as the economy of the country. Development and advancement in the Hotel industry have rapidly been taking place and especially since the rapid change in technology, it is very important for hotels to be promptly keeping up to date. When the hotel industry is spoken of, there are many famous hotels but one hotel company that has been outstanding in growth and other aspects of business, like in Leadership, Teamwork (Employee turnover), Motivation (Customer retention and satisfaction, Goals and objectives, (changing the way hotel business has worked), and Change within the company; structurally inside and physically outside, adding elements, like entertainment, gaming, and outdoor activities, is the Hilton Hotel Company.
The hotel industry is by far one of the biggest business industries known to man in this era. The businesses of this industry are affected by many factors. The businesses environmental factors in external factors are demographic, economic, global, political, sociocultural and technological.