Managing Communication

Communication is the exchange and flow of information and ideas from one person to another which involves a sender transmitting an idea, information, or feeling to a receiver (U.S. Army, 1983). Though managers spend a lot of time communicating, communication does not occur until the information had sent out are fully understood by the receiver. Letting the receiver understand the intend of the message is one of the most important parts of communication. Communication is a leading problem for managers because they are responsible for providing information which triggers efficient and effective performance in organizations. Moreover, it is very important to keep maintaining good relationships in the workplace (Borkowski, 2009). Many say that we are in a communication generation; yet, miscommunication at workplace has been causing companies a lot of losses . Miscommunication could be taken place in any type of work environment, such as, long hour working factories, hierarchical structure of the organization like high tech firms, service based organizations, or in the health care fields. Workplace communications consultancy states that 42% of employees think that their employer is a poor communicator, while 60% are uncertain if their organization is going to a right direction (Beagrie, 2005). Have the ability to communicate is one of the essentials in survival; yet being able to manage communication is one of the most indispensable skills in the business world. However, it would be a disaster when communication is misused or mismanaged. It could be extremely beneficial on many levels by understanding the problems of miscommunication and it can positively affect the workplace dramatically in areas like customer service, interpersonal r...

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...ld be overcome by conscious efforts to devote time and attention to communication, reduce hierarchal levels, tailor words and symbols, reinforce words with action, use multiple channels of communication, and understand each other’s frame of reference and beliefs. By mastering these could improve relationships in the organization, increase profit, decrease turnover rate, and most importantly, move up in advanced management.

Reference

Beagrie, S. (2005, August 30). How to...be a good communicator. Retrieved March 1, 2011, from Business Source Premier Database:

http:// uah.edu:3204/login.aspx?direct=true&db=AN=18361720&SITE=EHOST-LIVE

Borkowski, N. (2009). Organizational behavior in health care. Sudbury, MA: Jones & Bartlett Publishers, Incorporated.

Covey, S. (2004). The 7 habits of highly effective people. New York, NY: A Division of Simon & Schuster, Inc..