A health care organization can use the practice of benchmarking by finding health care facilities with similar problems, examine their solutions and employ the practices that made those institutions successful. They will be able to compare their current situation with those of the other institutions who deliver similar services and who have faced similar problems and developed solutions to become health care industry leaders.
Benchmarking is" a continuous, systematic process for evaluating the products, services and work processes of organizations that are recognized as representing best practices, for the purposes of organizational improvement. A working definition of benchmarking is benchmarking which focuses on analyzing forward looking predictive and future performance comparisons. "(Sarkis, 2001) cited in (Anderson & McAdam, 2004, P.466). The purpose of...
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... the organization".
Alba, & Souders, & McGhee, 1994, How hospitals can use internal benchmark data to create effective managed care arrangements, Journal of Health Care Finance, Vol. 21, No. 1; pp. 51, 14
Anderson, K & McAdam, R, 2004, A criqique of benchmarking and performance measurement: Lead or lag?, Benchmarking: An International Journal, vol.11, No.5 Pp. 465-483
Massey, L & Williams,S, 2006, Implementing change: the perspective of NHS change agents, Leadership & Organization Development Journal, Vol. 27 No. 8, pp. 667-681
Mathers, B, 2006, Coping with change: part two, Hospital Doctor, May 4, ABI/INFORM Trade & Industry, p. 45
Stevanovic, V, Feek, C, & Kay, R, 2006, Using routine data for benchmarking and performance measurement of public hospitals in New Zealand, Benchmarking: An International Journal, vol.12, No.6 PP. 498-507
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