What Is The Strategies And Learning Strategies For Efficient Management In The Hotel Industry?

I was fortunate enough to have experienced first hand and learned, many different sides of what goes on in the hotel industry. Five out of the ten years in the hotel industry, I worked as a housekeeping assistant manager in overseeing operations, assigning tasks and performing room inspections. The general aspects of projects were planned, developed and detail at every stage. It was my obligation to maintain the highest standards of performance of the hotels to establish and support a working environment that recognized every employee 's dignity and worth to encourage collaboration, innovation, and quality work. In chapter one, I will discuss my area of learning on Strategies for efficient management in the hotel industry. I will explain my Strategies and learning experiences when I worked at the Hotel Northampton.

Communication

Communication is essential in any job, but working in the hotel industry, it depended on every second of every day. Miscommunication can lead to the unexpected and at times become disastrous. When I first started at the Hotel Northampton, I noticed quite a few miscommunication issues. For example, after checking in late night, the guest in room 219 requested a

According to Andrews, D.C (2007), “Effective hospitality communication between the staff and the management adds value to the services and products being offered. Good communication between staff and management is the epitome of communication in this sector because it is passed to the level of communication between staff and guests” (p. 2). Effective communicating helped me be able to balance communicating and listening to the needs and observations in a manner that could be heard by the staff. I found that when I was courteous and practice good communication, nine times out of ten times, I would get positive feedback and create a good