The study will identify and present the uncertainties in the reverse logistics process of third party reverse logistics providers and to proffer optimisation solutions to mitigate or reduce these uncertainties. The methodology adopted to achieve these objectives includes an extensive literature review accompanied with a case study.
The study will discuss relevant concepts, strategies and methods of optimisation of the supply chain. The goal of this study is to develop a stronger understanding of uncertainties in the third party retail logistics providers operations which act as delays in implementing reverse logistics activities successfully on behalf of their clients. SEKO Synergy retail support limited reverse logistics and returns process will be investigated and observed. The study will look at uncertainties in third party reverse logistics. According to Simchi-Levi et al. (2008), uncertainty is a crucial factor which affects supply chain performance. Various theories and researches exists with regards to uncertainties in forward logistics; but less consideration to theory-based studies in the arena of management of returns (Carter and Ellram, 1998; Daugherty et al., 2001). SEKO Synergy retail support limited services with regards to returns will be adopted to illustrate the various return strategies in third party reverse logistics. Third party reverse logistics providers play a very important part in logistics and supply chain management. It should be pointed out that, reverse logistics is not only applied in reuse or recycle, but also for the recall of product, update and exchange. There are many business activities directly related to third party logistics reverse logistics, bec...
... middle of paper ...
...ed a case study as a very useful research method in this study. It also discusses about reliability and validity considerations.
Chapter 4 is the analysis and discussion chapter. This outlines the findings of the research, which includes the uncertainties in the reverse logistics/ returns, the impacts of this uncertainties will also be presented. The key elements of reverse logistics/returns management with the focus on SEKO Synergy Retail Support Limited. The reverse logistics strategies will be developed in accordance to the discussion and analysis of the findings and solutions. I will identify four different kinds of reverse logistics which will guide companies to find the direction of their returns activities.
Chapter 5 will summarise the study and the main findings based on the study objectives. It will also include recommendations.
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