Conflict arises when people disagree over their values, motivations, perceptions, ideas, or desires. Sometimes these differences may appear trivial, but when a conflict triggers strong feelings, a deep personal need is often at the core of the problem. These needs can be a need to feel safe and secure, or a need to feel respected and valued. To ensure that a safe working environment conflict resolution strategies, tools and techniques must be implemented. By learning these skills, you can keep your personal and professional relationships strong and growing.
Successful conflict resolution encourages individuals to work through certain issues; one issue, generational friction can still be a concern. With the newest generation, the Millennials, taking over the office, conflict resolution strategies needs to be revised and aligned to support some of the growing frustration due to misunderstanding of this new generation.
This group born during 1980 and 2000 and known also as Generation Y, has never experienced a world without computer technology. Because of this, most Millennials don’t face much of a learning curve in regards to computer skills, software use, or social media application compared to their Generation X, Baby Boomer, and Traditionalist counter parts. The generalization of this generation ...
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Cottle, S. (2006). Mediatized conflict: Developments in media and conflict studies. Maidenhead, Berkshire, England: Open University Press.
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