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... also been setting guidelines and protocols in high-risk areas such as medication errors and wrong-site procedures and also on informed consent to improve quality and safety. In Japan, the patient-centeredness is one of the key quality domains in their health care quality framework. Monitoring of patient experiences and satisfaction levels has been done through surveys at the national and provider levels to promote better provider performance. All hospitals are assessed based on standards of patient-centeredness, quality and safety assurance and organizational management. What’s more, hospitals have medical safety management committees and incident reports are collected and analyzed in order to develop measures to assure safety. Hospitals also provide training on medical safety to their employees and appoint a staff member to be responsible for the safety management.
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