In this report I am going to explain what tools and techniques are used by IT support, the types of faults that can occur, the importance of keeping fault logs and how they can be used in the future to fix any problems that may occur. I will also be comparing a range of hardware and software troubleshooting tools and why they’re effective.
Tools and techniques
There are various different tools and techniques that you are able to use in IT support.
Diagnostic tools- this is where a program is installed on the PC and is able to find problems in a computer (if there are any) and fix them before they cause any damage.
1) TeamViewer – this is a Remote Desktop Application which can easily be installed on a PC to be able to monitor it when you are not actually at the computer, for TeamViewer you can even get applications on your phone so that you’re practically able to access it from everywhere. With it being a Remote Desktop Application it uses RDP (Remote Desktop Protocol), this means you’re able to monitor the computer with ease, anywhere, from another PC, a phone, pretty much anything with internet capabilities and if the TeamViewer application is compatible. There is a free version of TeamViewer and a paid version – the paid version obviously has its advantages however the free version is still an excellent RDP client.
2) CMOS – this is a chip in the computer which holds information for the computer to boot up, it ident...
... middle of paper ...
...s, will either check the fault log themselves or ask the client to check it, this way most of the time they’re able to find the problem easily and be able to work on a solution to fix the problem. Dependent on what sort of problem the client has, a different fault log will be accessed.
Why it is important to keep fault logs
Fault logs are essential in a system, especially in a business, the fault log logs when any fault occurs in the system, this is a helpful way of finding out if anything is wrong with the system or if anything if wrong with any applications that are installed on the system. There are 3 different symbols that are used in the event logger, a red symbol which means that the fault is serious and cause damage, a yellow symbol which means more problems could occur by having this fault, and if there are no faults on the system it is a green symbol.
Need Writing Help?
Get feedback on grammar, clarity, concision and logic instantly.Check your paper »
- Many of today’s arguments within the American government have to do with health care. The Affordable Care Act, commonly known as Obamacare or The ACA, has been effective since March 23, 2010. Most of Obamacare’s major provisions, such as mandated individual coverage, just took effect at the beginning of 2014. Democrats support the health care reform while a majority of republicans are entirely against it. On paper the health care reform looks good, but there are a lot of things that could potentially hurt the American population.... [tags: obamacare, health insurance, fee]
1017 words (2.9 pages)
- The Faults in Feminism The term “feminism” tends to have a negative connotation in today’s culture. Feminism is now focusing on female dominance and male disrespect. Women are fighting for equality, yet using personal bias to define equality, claiming identical rights for all will produce an equal culture. The mainstream feminist movement is using this corrupted view of equality to force rights of women. Contrary to popular belief, true feminism fights for true equality for women, as well as other people groups.... [tags: Feminism, Gender role, Gender, Women's suffrage]
800 words (2.3 pages)
- Brainstorming Reflection 1 The area of information system application chosen is the decision support system. A decision support system (DSS) is an information system designed to help leaders and team’s members to reach a decision when a decision-making situation arises (Haag, 2013). In the area of management that I have worked, I have experience a range of decision support systems that helps with a range of decisions depending on the tasks and missions. Brainstorming Reflection 2 The transaction processing and management information systems provide information on a regular basis.... [tags: Decision theory, Decision support system]
704 words (2 pages)
- 1a. Decision Support Systems generally provide support for disorganized decisions. DSS problems are often characterized by unfinished or questionable information, or the use of qualitative data. DSS includes modeling tools where different sequence of events can be modeled and compared. Investment decisions are an example of what might be supported by Decision Support Systems. Management Information Systems are generally more refined reporting systems built on existing transaction processing systems.... [tags: Decision support system, Decision theory]
2131 words (6.1 pages)
- Paternity Establishment Establishing paternity gives a child born outside of marriage the same legal rights and privileges as a child born to married parents. Children gain access to family medical history and rights to inheritance, fathers’ medical and life insurance benefits, social security and veterans’ benefits, and child support. In addition, Native American children gain tribal enrollment rights. Oregon’s Child Support Program assists parents with paternity cases. Unmarried parents can establish paternity either by submitting paperwork, or through a court or administrative legal process.... [tags: Divorce, Marriage, Child support, Family law]
2014 words (5.8 pages)
- With the election of Andrew Jackson in 1828, many felt a new age of political, economic, and social equality was about to emerge. However, the Age of Jackson was plagued by numerous racist policies, as well as unconstitutional job placement in the White House. Jackson also slyly prepared the country for a financial panic, while handing blame to his predecessor, Martin van Buren. While the Jacksonian Democrats believed themselves to be the procurers of democracy and equality, they promoted segregation in society, took almost totalitarian hold of the government, and set the country up for an economic depression.... [tags: American History]
721 words (2.1 pages)
- The Faults of Modern HS I am not sure what the goal of public schools is. The district of M.S.A.D. #55 has printed their mission statement in my school-issued agenda book. It is as follows: “The mission of MSAD #55 is to support successful lifelong learning.” The district also has a “vision.” This is also printed in my battered agenda and it proclaims the vision to be that: “MSAD #55 will be a community of life-long learners where all are clear and effective communicators, creative problem solvers, quality workers and involved citizens.” These statements leave me confused, because teachers of mine have told me that school exists because the government wants to educate its citiz... [tags: essays papers]
771 words (2.2 pages)
- Performance Support Systems Abstract The purpose of my paper is to discuss Performance Support Systems, the reason why some people fear them, concerns surrounding them, and why there is a growing trend for their use and their redefinement. Performance Support Systems Defined Electronic Performance Support Systems otherwise known as EPSS were born in the early 1990s by Gloria Gery, who was described as an educational software guru by Phillip Longman in his journal article, The Janitor Stole My Job.... [tags: Technology Support System Essays]
1601 words (4.6 pages)
- Dealing With Stress Before we look at different methods of dealing with stress we must first define stress and find out what causes stress. There are 3 definitions of stress: 1. The response definition: this is Selye's approach; it means that any stimulus that causes a stress response is by definition, a stressor. 2. The stimulus definition: This definition argues that we can agree that certain events are stressful, so therefore any reaction they provoke can be called a stress response.... [tags: Papers]
661 words (1.9 pages)
- Loves Faults The novel, Mother Tongue, is a great example of the misuse of love today. The author, Demetria Martinez, tells the tale of a woman that falls in love with a Salvadoreño refugee. José Luis is a soldier in the Salvadorian army that flees to the United States where he begins a love affair with a young woman, Mary. From my prospective, the emotions they shared were not of love, but rather emotions that arose from false pretenses. Like so many relation-ships in our society today, the word love is taken for granted.... [tags: Essays Papers]
759 words (2.2 pages)