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One source of technology that Marketing companies use is called Customer Relationship Management Systems. For many corporate senior executives Customer Relationship Management has introduced itself in their boardroom meetings with mixed reviews-initially appearing to be a great opportunity to increase efficiency, revenues, and profitability, as well as providing a process for getting to know the customer better. Software companies and consultants have communicated with both large and small companies about using the CRM strategy. They have also made it clear that if they didn't jump on the bandwagon they would loose out a great deal to their competitors who are more open to new corporate practices. CRM is a great asset to use with business-to-business and business-to-consumer relationships. However while the systems are being purchased by companies they are wither not using it to the best of it's ability or the companies are not properly implementing the CRM system, which in turn is a waste of the company invested time, effort, and most important money.
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Companies so often purchase CRM technology in the name of Customer Service but they tend to forget the customer, using the application for internal uses. They fail to realize that the focus must always remain on the customer. For a CRM to be effective long-time, an organization must believe in it's underlying proposition of improving customer relations and use it to it's full advantage.
Another form of technology that marketer's use is called E-commerce. It is defined as consisting primarily of the distributing, buying, selling, marketing, and servicing of products or services over an electronic systems such as the internet and other compute networks. The information technology sees it as an electronic business application aimed at commercial transactions. In most cases it involves electronic funds transfers, supply chain management, e-marketing, online marketing, electronic data interchange and automated data collection systems just to name a few.
Some benefits companies look at when thinking about e-commerce are increased sales, decreasing cost, increased profits, it can expand the size of the market from regional to national, or national to international. They also contract the market, and reach a narrow market, meaning when they target the market and segment it, that allows you to focus on a more select group of customers. The end result for the company has a competitive advantage in satisfying the customer.
Being able to compete against another company and come out on top takes a lot of work. There are many companies that go through this struggle everyday. In many cases companies have many advantages based on their position in the market that include pricing power, brand recognition, control of distribution channels, and a satisfied customer based just to name a few. For example two years ago Certilman, Balin Adler & Hyman started a marketing makeover and hired ad agency Erin Edwards to help them lead the way in the current market. They have changed the face of their company with anew advertising campaign, website, and logo. They now have a name that is more established and known because of the technology of today that is available.
Another company called Walker Sands is recognized as one of the leading Chicago PR agencies and as one of the leading Chicago marketing firms. The promise to help you create, protect, and enhance your reputation. They are so successful at what they do because they target messages across all audiences, and by building strong and corporate and brand awareness. They have proven themselves among their community which is why they stand on top.
Information Technology has become something of great importance in the world today. It helps businesses function effectively and efficiently in most cases. IT also brings forth competitive advantage among different companies as well. It may be hard when a company first launch to introduce IT but eventually it should be worked in. Once IT has been understood through experience and education, it is more likely to be used more often. And in turn helps the organization to achieve their goals.