Today, as new technologies are arriving to the market faster than ever before and the world is becoming more connected. There is a necessity to develop the right tools and solutions to deliver the best value to the customers. In any sector of the economy, this necessity is driven by innovation in process, products and services with the objective to enhance the experience and value to the customer. In this context, innovations in the healthcare industry have allowed to get better quality of life, diagnostic, and treatment options that enhance the life expectancy of millions of people around the world. Also, improvements in cost effectiveness and efficiency are a vital role to deliver a superior value to patients. In the Dominican Republic, the healthcare sector especially the public sector has suffered by lack of effective personnel, by cut spending, by inoperative equipments, by operational deficiency, and bureaucracy. However, many of these problems are present at private hospitals around the country. In the healthcare sector in the Dominican Republic, the term innovation has traditionally been associated for the development of new therapies, drugs, or medical devices. But, it is clear that innovation in healthcare represents as well opportunities in areas, such as: data analytics, consumer behavior, and process improvement. For this paper, we will present some innovations that could improve the process service in the healthcare sector in the Dominican Republic. Today, in the city of Santiago de los Caballeros we have four major private clinics, which have great structures and an excellent medical staff, but present some disappointment in the effectiveness and agility of the service process. The first step when we require a h... ... middle of paper ... ...w services concepts learned in class are a powerful source to transform any organization into a more dynamic and competitive enterprise. In a complex and competitive world, where competition based on innovation and value creation are creating new companies available to compete globally in any market. Every business needs to implement new methodology, process improvement, and concepts that enhance the capacity of the organization to use, it own resources more effectively against the competition. Today, we live in hyper connected world, where customers have access to different kind of information instantly and the balance of power in any business sector is not static anymore. For that reason, every decision we made to improve our business model, strategies, products and services are necessary for becoming an organization with a strong capacity to constantly innovate.
The government controls and regulates healthcare somewhat because healthcare organizations are in a position to take advantage of the elderly and sick so there are regulations that protects them. It seems as though healthcare facilities are being paid less for their services today. Some critical measures for the survival of a healthcare organization are to optimize performance and quality. Finding system-wide efficiencies and cost reduction healthcare will help. In order to get better and keep high quality and performance while still raising reimbursements, it is necessary and important to involve doctors with the ideas and plans for any management strategies.
Over the past few years, the health care service has seen many changes. The Affordable Care Act, for example, creating more insurance in order to care for the indigent and people in the most need of help. Health care is a very essential and necessary element of an individuals lives. The methods and preparation that is needed in order to provide adequate and efficient patient care to all is very critical and sometimes specific. The health care organization has ventured from focusing on input management to focusing and improving output management (White, 2011).
Thinking that the war was just an ideal character. Convincing the reader to believe the boys didn't know the risk they were taking by being in this war. They way the boys viewed it, shows that, true their are some hard times in wars, but their minds are young and they thought it was just another thing to talk about. When they should have been taking things more serious, but thinking about the good parts helped them to keep a hold on their sanity. "They ought to have been mediators and guides to the world of maturity, the world of work, of duty, of culture, of progress to the future", was the beliefs of the boys after their friend Behn dies. Their generation thought that the authorities were going to look after, and take care of them, the authorities were thought of real highly by them. Until their friend passed away, then everything changed. "We had to realize that our generation was more to be trusted than theirs", this is where they came to reality that, everybody was taking care of their selves, and didn't want anything to do with other peoples problems.
There is a major change in the men in this novel. At first, they are excited to join the army in order to help their country. After they see the truth about war, they learn very important assets of life such as death, destruction, and suffering. These emotions are learned in places like training camp, battles, and hospitals. All the men, dead or alive, obtained knowledge on how to deal with death, which is very important to one’s life.
When assessing where the industry will go over the next ten years, there is one area that stands out. Government involvement in healthcare has become a major player in how this industry is changing. New regulations are being introduced at a rapid rate and have pushed hospitals into constant change management (Arab Kash, Spaulding, Johnson, & Gamm, 2014).
In the beginning of the short story, the young boy is already imprinted with the ideas of war from his father. His father was a former soldier who “had fought against naked savages and followed the flag of his country..” (Bierce 41). The image of war that is imprinted on the young boy from his father is that of nobility and righteous that comes from war.
The purpose of quality initiatives is to promote safe, timely, effective, efficient, equitable patient centered care( DeNisco & Barker, 2013). The quality improvement evaluation is important in the health care industry to find out the best practice care and to provide high quality cost effective care to patients. The public and private agencies are the regulatory entities in the health care Industry which promote quality and safety in the delivery of health care. The major regulatory agencies are CMS, the Joint commission, and AHRQ (deNisco & Barker, 2013).
Growing sales through service: TP came up with new methods to satisfy customers. Furthermore, employees got trained on acting in customers favour.
Innovation has rapidly assumed a position of prominence in world competition on a global scale. To compete in this environment, organizations need a level of innovation. As competition becomes more global and time-based, organizations must develop and deliver new and superior products or services in less time. The challenge for modern organizations is to revitalize them so they can successfully and continuously develop newer products and enhance business development.
The community, providers and health organizations work together with entrepreneurs to change health care delivery and improve quality care and outcomes regardless of existing constraints brought about through policy, regulation, innovation, and increasing technological demand. Quality in healthcare is the continuing effort to reach and maintain necessary goals and requirements in order to meet standards of care provided by the healthcare facility. Quality in health care leads to accreditation, performance improvement, and high quality evaluation reports that greatly benefit the healthcare institution as a whole. The entrepreneurship process has influenced the delivery of health care services and products. (Feigenbaum,
For instance, Harley Davidson may be forced to change their marketing strategy due to the entrance of a new competitor into the market. Second, Harley Davidson has to learn new skills and technologies quickly. For example, technologies are changing rapidly, so it is crucial for Harley Davidson’s business plan to change or alter in order to keep up with innovation. Third, this organization has to effectively leverage its core competencies while competing with its competitors. This is, Flexibility is required for Harley Davidson to learn how to use primary value-chain activities and support functions in the way that allow the organization to produce their products at a lower cost with differentiated features compare to their competitors in the market
Its business model is to hire smart, motivated individuals and teach them to run a business by delivering exceptional customer service. Delivering exceptional customer service results in completely satisfied customers and satisfied customers will continue to do business with Enterprise and even tell others about the company, which results in business growth at each of i...
The Service Management Excellence is not a short term phenomenon. It provides principles and techniques that will endure in the long run. Excellent service is not a yoke; it is imbedded in the way exceptional organizations ...
One of the most integral qualities of an entrepreneur as well as that of a successful business is the degree of innovation it possesses. Innovation refers to the creation of new ideas, improvement of existing production processes, and effective problem solving. Innovation allows for increased efficiency in a business, which in turn increases its supply potential and productive capacity. Being innovative may involve either improving upon old methods o...
...stomer service is essential in any organization. Its importance has positive implications on the business. Having an excellent customer service will motivate the organization’s employees. This will result in a win-win situation because a happy employee is a productive employee. When a motivated employee helps customers he/she will ensure that the customers are satisfied in a way that exceeds their expectations. These customers will then go out in to the public and share their experience with friends who will eventually patronize the business. In the long run the business gains more customers and increases its profits. Therefore, every organization should attempt to implement and preserve an excellent customer service strategy. This will give the organization a competitive edge above other organizations and establish a reputable image every business entity long for.